Consumer

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Responsibilities:  Investigate and resolve customer card transaction disputes received through phone, chat and automated intake channelsWork with team members as well as independently to investigate disputes, determine root causes and communicate accurate resolution to customers Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolution responsibilitiesAct as a subject matter expert on processes and procedure while recommended appropriate enhancementsMaintain performance and quality expectations while delivering accurate and detailed dispute resolution recordsMay engage directly with customers and merchants throughout the investigation process if necessary1+ years of experience in banking, with a focus on disputes investigation, complaints management or disputes customer serviceExcellent verbal / written communication and interpersonal skillsStrong analytical and problem-solving abilitiesKnowledge of banking products, services, and regulationsAttention to detail and strong organizational skillsAbility to remain calm and professional when interacting with upset customersProficiency in Microsoft Office and other relevant software applications
  ABOUT GOLDMAN SACHS
  At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 
  We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 
  We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
  © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.