We pioneer technology for mobility experience that matter to people.
Your mission, roles and responsibilitiesResponsibilities
• Perform the role of the customer within the Plant.
• Manage and guarantee resolution of customers concerns on a daily basis working closely with Production and Engineering.
• Coach and train the operator/GAP leaders/supervisors on the quality principles of Faurecia and Customer specifics.
• Champion QSE activities and coach plant personnel.
• Manage the quality system through the UAP’s.
• Supports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysis.
• Conduct investigations to determine causes of defects, make recommendations for corrective action.
Update and maintain the control plan and confirm PFMEA updates from the Plant Process Engineer.
• Responsible for presenting and submission of initial customer PPAP for all parts produced within Faurecia, in conjunction with the Program Quality Leader, (Re-PPAP of engineering changes/process changes/in-sourcing).
• Input all external complaints into QSSC (Review and monitor complaint status until closure).
• Ensure customer/internal complaints are adequately answered, on time, and using FIS problem solving methodology with active participation from production personnel. (QRCI, Quality Walls, etc.).
• When there are programs in launch, the QE will assume the responsibilities outlined in the Plant Quality Lead Job Description. This will be determined and assigned by the Quality Manager.
Health, Safety & Environment (HSE):
• Support commitments established in the ISO 14001 Environmental Policy.
• Conform to requirements established in Fraser Plant ISO 14001 Environmental Management System (EMS) procedures and work instructions.
• Ensure members in assigned area(s) of responsibility conform to relevant EMS requirements.
• Support environmental programs to achieve objectives and targets.
Other:
• Follow values established within Being Faurecia. Act with an entrepreneurial mindset as well as with autonomy and accountability.
• Act in accordance with the behaviors as established in Faurecia’s Code of Ethics and Code of Management.
• Assist with any additional tasks as assigned by the company.
Knowledge / Skills:
• In-depth knowledge of quality engineering techniques
• Good knowledge of Program standards, tools, and methods
• Strong Customer satisfaction orientation
• Above average communication skills and interpersonal skills
Education / Experience:
• Bachelor’s degree in Engineering
• 3+ years of experience in an industrial environment (ideally in the automotive industry)
• Proven competency in Control plans, D/PFMEA’s, Process Audits, & ISO/TS 16949, Key characteristic management, 8D/Corrective action skills, APQP, MSA, SPC, & PPAP.
FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.
With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.
In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.
As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.