Position Overview

Position Title Regional Coordinator EMEA

Direct Reports None

Reports To Regional Director EMEA

Employment Status Full Time, Exempt

Salary Band Coordinator

Work Location Hybrid / Remote

Travel Requirements 10% or less as required – domestic and international

Salary Commensurate with experience

Commission Eligible No

Bonus Eligible Yes – based on performance goals and organizational performance

Sponsorship Visa or work sponsorship will be provided - candidates must have the legal right to work in the country in which they are based to be considered for this position

Relocation None

Position Summary

Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking an organized and energetic team member to join our Europe, Middle East, Africa (EMEA) team as an Account Manager.

Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied – and taught to future generations of healthcare professionals.

Reporting to the Regional Director EMEA, the Account Manager EMEA is responsible for supporting the team in delivering Planetree services and growing the business across the region. The Account Manager plays a central coordination role between client organizations, internal teams, and contracted team members to ensure smooth project execution aligned with Planetree’s standards and PCC Framework. This represents an exceptional opportunity for a mission-driven, collaborative team player who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care.

Responsibilities

Client & Account Management

Support PCC Consultants in onboarding new clients and in managing client services as required Serve as the Account Manager to all regional accounts to ensure delivery of high-quality services and experiences Facilitate communication between clients and Planetree's internal departments Review and alert team members to upcoming renewing memberships and certifications Manage contract information for vendors offering services to the EMEA region Monitor progress, risks, and dependencies to ensure on-time delivery of services Ensure all project activities comply with Planetree’s policies and principles where applicable Support business development efforts by assisting with proposals, briefings, and presentations for prospective clients Ensure proper handling and follow-up of accounts receivable related to assigned clients, coordinating with the finance team where required

Technology & Systems

Ensure that Salesforce and all other systems are updated with correct and accurate client information Ensure the consistent application of technology system policies and procedures in the region

Teamwork & Culture

Collaborate effectively with internal Planetree teams including Sales, Certification, Education, and Consultancy Support the Regional Director in communication and coordination with key stakeholders such as ministries of health, healthcare leaders, and regional partners Contribute to sales activities by supporting the preparation of proposals, client briefings, and presentations Coordinate logistics for virtual or on-site trainings, workshops, and learning sessions Ensure timely delivery of toolkits, guides, client education materials, and certificates for participants Support planning for regional business trips and help generate leads during conferences and industry events Contribute to Planetree’s organizational learning by bringing field experiences to drive innovation Participate in internal improvement initiatives and global knowledge-sharing efforts Serves as strong communicator who ensures team members are appropriately informed and engaged Complete mandatory training as required Live and uphold the Planetree Mission, Vision, and Values

Regional Intelligence

Stay informed on healthcare trends, regulatory developments, and cultural dynamics across key EMEA markets Share relevant insights with internal teams to help adapt strategies, tools, or services for the regional context

Communication/Marketing & Representation

Represent Planetree professionally in meetings, webinars, or events when delegated by the Regional Director Assist in reviewing client-facing communications (e.g., newsletters, milestone updates, success stories) Support the creation and promotion of regional success stories, case studies, and testimonials in coordination with Planetree’s marketing team Identify opportunities for showcasing client achievements (e.g., award submissions, conference participation, Planetree Forums, etc.) Share market intelligence and client feedback with the marketing team to inform campaign strategies and content development Support the marketing team with booth setup and logistics during conferences and events across the EMEA region.

Critical Skills

Manage multiple stakeholder inputs and consult widely as required with Planetree team members and strategic partners Comfortable engaging in professional communication with individuals from a variety of backgrounds and cultures Flexible and able to adapt appropriately to various situations and conditions Advanced communication skills including written, verbal, and non-verbal Ability to manage projects in a single contract or complex system project Ability to think strategically and implement to realize a future transformational vision

Required Competencies

As a prerequisite, the ideal candidate will believe strongly in Planetree’s aspirational vision – humanizing healthcare – and its purpose – empowering people to profoundly humanize the healthcare experience for everyone, everywhere, every time. This mission-driven professional will bring demonstrated success in leading and supporting bright, talented, and highly committed team members to achieve performance excellence and drive organizational growth. Beyond the above, it is anticipated that the background, achievements, and personal characteristics listed below will best position the hired candidate for success as the Regional Coordinator EMEA.

Education

Degree in business, healthcare administration, or similar Preferred: Additional research, certifications, or other master’s degree(s)

Experience

Experience in working across multiple time zones and cultures Demonstrated analytical skills and ability to think strategically and solve problems Excellent interpersonal skills, with demonstrated ability to build and leverage strong relationships with diverse stakeholders, both internal and external. Preferred: International healthcare experience

Personal Attributes

A strategic thinker who is at the same time operationally focused, willing, and able to be hands-on in the day-to-day running of the business. A highly collaborative leader with maturity and personal confidence to tap into and leverage the experience and talent of colleagues across the organization. A bright, open-minded, life-long learner with a spirit of inquiry, respectful of all people and cultures. Demonstrates a poised, confident, and engaging professional presence.

Technology

Significant Salesforce experience, including Sales Cloud, Experience Cloud, and other functionalities Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products Proficient with Video Conferencing platforms Proficient with presentation technology requirements Advanced Skills with Video Conferencing Platforms such as Zoom, Microsoft Teams, WebEx, and/or GoToMeeting Preferred: Proficient with Expensify

Language

English proficiency – written and verbal Excellent oral and written communications skills Preferred: Arabic – written and verbal

Performance Evaluation

Performance objectives will be established at the beginning of the team member’s period of employment. These objectives will be discussed and agreed with the team member’s direct line manager. This will form the team member’s Development & Performance Plan for the year.

Performance will be evaluated by:

Feedback on work achievements and issues by ongoing discussions and at performance evaluations Periodic external member / partner feedback on services provided Performance indicators for systems relating to the delivery of Planetree products and services Performance indicators for key areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries, and value diversity in our work and our workplace. In our work, we promote respect, inclusion, and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race, religion, creed, or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree’s employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice – Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.planetree.org/privacy-policy