Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $39,970 - $43,460.00 The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child care vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based child care programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for child care providers, these teams process hundreds of applications, and inquiries each week. ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child care vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based child care programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for child care providers, these teams process hundreds of applications, and inquiries each week. Reporting to the Provider Inquiry Unit (PIU) Supervisor, the Community Assistant with latitude for independent judgement and decision making has the following responsibilities: - Data enter parent/ provider child care payment complaints into Worktrak - Scan and Index Child Care Documents into the HRA Viewer - Sort and distribute mails to the appropriate staff and unit. Mail out documents to parents and providers - Data enter information into ACCIS to Update Child Care Cases and Provider screen - Look up provider info in Child Care Facilities System, Child Care Applications Tracking System and Connections - Enter and update Child Care Information on Excel Spreadsheet - Contact parent/ providers by phone, email, fax for agency business - Compile and update reports of work performed - Assist Parents and providers at the reception area - Perform other duties as required by Adminis ADDITIONAL INFO: Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. TO APPLY: Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 718173. No phone calls, faxes or personal inquiries permitted. Note: Only candidates under consideration will be contacted. COMMUNITY ASSISTANT - 56056 Qualifications 1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required. 2. Candidates must be able to understand and be understood in English. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Salary Min: $ 39,970.00 Salary Max: $ 49,030.00