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The UHealth-University of Miami Health System IT Department has an opportunity for a full-time Physician Support Informaticist 2 to primarily support the SoLé Mia location on-site.

The Physician Support Informaticist 2 provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 2 documents and routes issues to the correct UHIT team and communicates the resolution to relevant.

Core Responsibilities:

Performs periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.

Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).

May travel to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.

Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.

Performs analysis of new releases and determining how they will impact provider and physician workflow.

Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.

Collaborates with trainers on system changes and new features to develop documentation and training strategies.

Participates in on-call rotations and support.

Maintains regular communication with team members and participates in weekly project team meetings.

Reviews the status of projects and issues on an ongoing basis with leadership.

Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

Primary on-site location will be SoLé Mia.

Assists in implementations and acts as a knowledgeable support of primarily UChart clinical systems deployed to Providers, including but not limited to Epic application modules used for physician order entry and clinical documentation. This includes Ambulatory, Inpatient, and Optime modules. In addition, it is expected that the Clinical Systems Analyst II have a working knowledge of one or more clinical specialty modules such as Radiant, Beacon and Kaleidoscope functionality.

Provide Elbow to Elbow, one on one, post classroom training of physician on any of the Epic or other information system chart applications used by physician service line groups.

Work to identify physician issues within the clinic setting, and partner with the Informatics and IT leadership to develop and implement an issue resolution plan. This may include opening and tracking IT tickets and working with UChart analysts through resolution.

Perform periodic rounding to identify clinician issues throughout the inpatient care setting; partner with the Informatics and IT leadership to develop and implement an issue resolution plan. This may include opening and tracking IT tickets and working with UChart analysts through resolution.

May travel for physician support as needed to each of the UMHC satellites on both an ongoing basis and as determined by any Go Live schedule.

Manage a physician service phone line, and a physician support outlook inbox for support requests.

Acts as an advocate for physician and clinicians’ needs through identifying system process improvement optimization opportunities, additionally documenting and following through on those improvements to implementation.

Track, monitor and work to optimize physician / clinician usage of the current systems in place

Knowledgeable about all components of patient flow

Plans, organizes, and facilitates processes to support physicians, clinical care team in development of order sets and physician documentation

Analyzes current and future end user department requirements, procedures, and workflow, to provide application solutions that support and improve optimal utilization of the Hospital's clinical applications.

Able to resolve complex issues related to Epic clinical application documentation and personalize individual access with the use of tools to facilitate system use.

Supports new Epic clinical application functionality and implementations and recommends optimization solutions when applicable.

Customize base education material provided to reflect facility or physician specific needs

Assists in testing physician-related systems for facility specific requirements

Promotes system security and patient confidentiality and helps ensure compliance

Adheres to Code of Conduct and Mission and Value Statement

Participate in special projects as needed and performs other duties as assigned

Ongoing monitoring of various advanced clinical usage trend reports. Identify gaps/areas of opportunity and develop action plan to address areas of concern.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

Bachelor’s degree in relevant field required

Minimum 3 years of relevant experience required

Prior experience supporting Providers utilizing Epic clinical applications preferred

Customer service orientation and or training preferred

Experience in basic PC troubleshooting preferred

Experience in a hospital based clinical care giving environment preferred

Experience in using clinical information systems preferred

Understanding of physician needs, practice patterns and workflow in the hospital setting utilizing Epic functionality in Clinic, Surgical and Inpatient setting.

Knowledge of Provider applications such as Epic ambulatory, inpatient, Beacon as well as other technology deployed to the clinical area such as Tap & Go, Dragon Speak etc.

Strong Computer skills with Microsoft word, excel products.

Understanding of medical record documentation and what constitutes a complete record

Familiar with JC and CMS requirements for clinical documentation.

Demonstrated Professional attitude and appearance at all times

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation, and teaching abilities

Must be able to drive to assigned sites to complete work

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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