Under general direction of the Department Office Coordinator and the Department Director, provides care to outpatients in the Department of Outpatient Physical Therapy. Under indirect supervision assists in office billing and reception and general clerical duties; under direct supervision of therapists assists in patient care procedures. Maintains supplies, exam rooms and equipment. This position is considered vital in patient flow from waiting room through evaluation and treatment to discharge.

Education

High School diploma, GED, or equivalent.

Experience

1 year in clinical area or fitness center requiring patient/client service skills and / or medical office setting.Advanced education may substitute for experience.

Skills

Skill in various clerical support functions: filing, inventory, data entry, email and basic correspondence, phone Basic skill in computers and personal productivity applications. Basic skill in using a variety of office software applications, such as Microsoft Office,Ability to independently facilitate patient care flow by prepping treatment and shower rooms, interpreting therapist or physician schedule; assisting with, patient care activities . Ability to clean and maintain exercise and office equipment as well as inventory and stock suppliesSkills in self time management and organizing workspace Effective oral and written communicationBasic knowledge of medical terminology and / or anatomy or ability to learn the sameAbility to use a point and shoot camera and print

Licensures, Certifications

Heart Saver (CPR Certification).

Physical Requirements

Ability to stand and walk seventy percent (70%) of the time when assisting in patient care activities or clinical procedures or office duties. Ability to use proper body mechanics to lift, push or pull up to 50 lbs.

Working Conditions

Normal clinic, patient care and office work environment with little exposure to excessive noise, dust, temperatures

Conditions of Employment

Current CPR certification

 Principal Duties and Responsibilities

·Facilitates patient flow·Interprets therapist, MD or nurse schedules; assist in pacing patient activity·Assigns patient rooms·Escorts patients to and from waiting roomTurnover patient rooms adhering to infection control policiesAiding therapist, therapist assistant, nurse or physician (within guidelines of Md.OT or PT Board of Practice)Encouraging, guiding and helping recurring therapy patients to prepare for therapy session by removal of appliances or compression and with personal hygiene and rolling compression bandagesReinforcing patient practice of therapist assigned activity, patient transfers, guarding Falls Risk patients when walking, spotting patients on gym equipment, orienting patient to use the shower safely Being observant and reporting any apparent issues or referring patient to therapist to answer questions patient verbalizes about  conditionTaking patient weight and vitals (if credentialed)·Preps for new therapy or physician evaluation appointment by assuring patient chart has forms in keeping with planned patient care, has retrieved previous medical records·Prepping room and setting up equipment. ·Photographs patient limbs or area to be treated in standard poses, prints photos and labels for chart, ·Remains with therapist during measurements, handles equipment and /or enters measurements/data and prints data report.Enters Part A Clinic and therapy bills daily. Prepares Part B log, Physician bill and sends to Physician’s Practice (GBMA)·Backup and assistance with all basic reception and clerical duties·Faxing; copying; printing·Chart audits·Assists taking calls from patients, physicians, vendors, GBMC staff; monitoring voicemail;·Gathering all required documents for ordering appliances and compression garments for patients; follow-up with vendors as needed·Filing Keeps track of clinic and office inventory and supplies and linen ; reordering when necessary and within budget constraintsCleans, maintains exercise and office equipment. Strip, clean, make beds.Prepares instruments to bring to Central SterilizationCleans shower between patient use. Schedules laboratory tests, radiology and consultant patient appointments  for patients when necessary.                                  Patient escort or out of department errands as needed.

All roles must demonstrate GBMC Values

GBMC ValuesValue Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$16.74 - $23.21

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.