Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary

The Team Leader, Phlebotomy receives patients, gathers and enters patient registration information, orders tests, generates specimen labels, escorts patients to phlebotomy services, and performs phlebotomy on patients. The Team Leader, Phlebotomy covers draw station sites and outside services as required, performs leadership duties as assigned within the operations of Phlebotomy Services, provides daily operational oversight of the department, participates in scheduling and staffing to provide appropriate coverage for all areas to assure effective and efficient workflow, and oversees staff training to ensure training as required for the role is complete and staff are competent at the completion of their probationary period. The Team Leader, Phlebotomy assists in the review/revision of departmental policies and procedures, ensuring staff is successfully trained prior to implementation, and ensures departmental inventory and supply management in an ongoing basis.

This position reports to the Supervisor, Phlebotomy and operates within established organizational and departmental policies and procedures.

Must be able to effectively interact appropriately to an individual's intellectual level and physical ability.

1Infants 1Pediatric 1Adolescent 1Adult 1Geriatric

Does this position require Patient Care? Yes

Essential Functions - Perform phlebotomy on patients and perform all duties of a Phlebotomist IV.
-Assist in the coordination, implementation, and process improvement plans of the Department’s Quality Improvement Program.
-Participate in service recovery and address patient complaints/concerns as necessary.
-Ensure orientation and training of employees is thorough and effective providing feedback to supervisor.
-Demonstrate ongoing learning/skill building, advanced clinical proficiency, and function as a resource and mentor to the phlebotomy team.
-Assist in the annual review and update of department policies and procedure manuals.
-Provide input to the Supervisor for performance management and evaluation purposes.
-Refer ongoing problems to supervisor for resolution.
-Consistently demonstrate leadership with the Phlebotomy Team by participating in department problem-solving, defining group concerns, proposing and implementing solutions, and acting in a positive and proactive manner.
-Assist in staffing and scheduling coordination for inpatient, outpatient, and outside services by utilizing the staffing plan and predefined schedule.
-Ensure all shifts are covered appropriately.
-Inform supervisor of gaps in the schedule.
-Ensure monthly call schedule is complete.
-Assist in day-to-day workflow and team coordination and performance as required.
-Assist in the implementation of all compliance requirements, including development of department policy and procedures as needed, CMS, Joint Commission, CAP, AABB, and OSHA compliance.
-Demonstrate organization and completion of tasks and projects in a timely fashion.
-As required, participate in weekend, holiday and on-call assignments.
-Maintain complete confidentiality.
-Comply with OSHA regulations.
-Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
-Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
-Meet annual competency and retraining requirements.
-Attend meetings as required.
-Perform other functions/duties as requested.

 

Qualifications

Education
High School Diploma or Equivalent required and Other Certificate/Diploma Phlebotomy required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Three years of team lead phlebotomy experience for external applicants required

Knowledge, Skills and Abilities
- Leadership skills and clinical proficiency, and participation in the training and development of new employees and student interns required.
- Competency with laboratory information systems, including both accuracy and speed required.
- Interpersonal, organizational, and telephone skills required.
- Ability to work independently, prioritize tasks, take initiative and make independent decisions and maintain organized working conditions (even in stressful situations) required.
- For internal candidates must demonstrate competence as a Phlebotomist IV.
- Reliable transportation for assignments outside of the hospital required.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

75 Francis Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$27.40 - $39.90/Hourly

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.