Job Overview This position provides telephone support to pharmacy patients, providers and pharmacies ensuring that patients are eligible for and receive prescribed medications in an accurate and timely manner via appropriate delivery methods. This includes patient tracking, customer service, issue resolution and/or escalation. Job Expectations: Complete intake process for mail order, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule. Under the direction of the pharmacist, receive prescription/orders from patients, process manually or using the appropriate computer system and protocols in an accurate and timely manner in accordance with all legal, regulatory agency and Fairview requirements. Experience Three months pharmacy technician experience License/Certification/Registration Registered Technician with Minnesota Board of Pharmacy Preferred Education Graduate of Pharmacy Technician program Experience One-year pharmacy technician experience in a call center environment License/Certification/Registration Pharmacy certification with the Pharmacy Technician Certification Board Compensation Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status