PHARMACY TECHNICIAN CUSTOMER EXPERIENCE!!!

SHIFT:

M-F 8-5:30/6, one Saturday a quarter required 8-12, never on major holidays Training is 8-4:30 for first 4-6 weeks, schedule WILL change to 9-5:30Business casual or scrubs

Employee Value Proposition (EVP): great opportunity with fast growing pharmacy, opportunity for advancement

MUST HAVE

1 year customer service experienceType at least 30 words a minuteFamiliarity with Microsoft Teams and Office 365High School Diploma or equivalentCurrent CPhT Certification (Registered with DORA as a licensed technician or provisional license)

Description

The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry. Will be taking inbound and making out bound calls, referring calls to pharmacists. This is a mail order pharmacy, orders mainly shipped out, will be verifying billing shipping addresses, heavy data entry, taking on average 45-50 calls a day refilling scrips setting up orders. Call center environment.

-\tDemonstrates a working knowledge of all pharmacy rules and regulations

-\tInterprets faxes, escripts, verbal, and written prescription orders

-\tInputs all information into EMED

-\tCharges credit cards for orders

-\tAnswers patient phone calls and provides excellent customer service

-\tProcesses refill requests from patients and doctors’ offices

-\tCalls patients about new prescriptions and IVR requests

-\tCalls doctors for refill requests

-\tMaintains compliance with Company and HIPAA patient confidentiality requirements

Skills

pharmacy technician license, Customer service

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Salt Lake,UT.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.