Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

09/02/2025
Type of Position:Professional Staff - Fiscal Affairs
Job Type:Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:COP | EBRx Call Center

Department's Website:

Summary of Job Duties:The Pharmacy Services Specialist responds to inquiries from Plan members and/or network providers and pharmacies, troubleshoots issues and provides information regarding prescription drug claims, drug coverage options, and prescription/medical drug plans. This position will work weekdays 8:00 am to 5:00 pm.
Qualifications:

High school diploma or equivalent PLUS three (3) years of experience in a healthcare, pharmacy, or physician’s office setting involving medication therapy or other prescription drug-related responsibilities. Equivalent combinations of education and experience will be considered.

Knowledge, Skills & Abilities:

Basic knowledge of medical terminology and medications

Strong ability to follow oral instructions and work independently

Excellent communication skills and professional phone etiquette

Proficient in reading and writing

Skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

Preferred Qualifications:

Bachelor's Degree

Nursing license or pharmacy technician certificate

Additional Information:

Responsibilities:

Fields inbound calls from providers related to billing and prescription drug claims and then routes callers to the appropriate department as needed and escalates calls to a Pharmacist when needed.

Reviews and routes prescription drug Prior Authorization (PA) paperwork to appropriate parties.

Answers general questions, identifies root cause of issues and provides resolution to prescription drug coverage requests.

Reviews prescription drug coverage and/or alternatives and communicates to appropriate parties.

Escalates issues requiring management intervention and documents all actions.

 Other duties as assigned.

Salary Information:

Salary commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:No Background Check Required

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking
Frequent Physical Activity:Standing, Walking
Occasional Physical Activity:Grasping
Benefits Eligible:Yes