Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. **Pharmacy Help Desk Associate – MaineCare in Augusta, ME** **Position Duties** : + Respond to calls from MaineCare Members, pharmacists, and technicians representing various coverage plans + Educate MaineCare Members regarding various Medicare Part D plans and how to choose a plan, how the plan pays benefits, etc. + Educate MaineCare Members on Medicare Savings Program/Medicare buy-in plans and how to choose a plan, how the plan pays benefits, etc. + Assist MaineCare Members with enrollment processes. + Review insurance coverage for pharmacies, doctor’s offices, hospitals, MaineCare Members, and other identified individuals/organizations. + Support roles dealing with all aspects of claims processing and customer service such as evaluating claims, pricing, and requests for services. + Assist MaineCare Members with problems related to co-pays, deductibles, premiums, or other related issues. + Assist MaineCare Members who are out of medication or are unable to fill prescriptions + Perform other duties and responsibilities as may be assigned by the Pharmacy Helpdesk staff. + Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes. + Create and use varied correspondence formats and compose standard business correspondence. + Perform routine, occasional secretarial duties. + Receive and greet visitors and determine customer needs. + Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements. **Minimum Qualifications:** + Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. + Knowledge of basic office equipment such as fax, copier, phone, etc. + Knowledge of information distribution through use of the internet. + Ability to perform basic secretarial duties. + Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology. + Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements. + Ability to effectively resolve problems. + Ability to exercise good judgment in appraising situations and making decisions/recommendations. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant. **Job Details** **Pay Type** **Hourly** **Telecommute Percentage** **60** **Hiring Max Rate** **18 USD**