AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference!

The Position

Pharmacy Hours of Operation: Monday-Friday; 8am-7pm, Sat; 8am-2pm. 8 hour shifts, great PTO and holidays.

Pharmacy Details: Closed door mail order specialty pharmacy

Location: 4500 W 107th St, Overland Park, KS 66207

DUTIES AND RESPONSIBILITIES:

Oversee daily CSR operations across front and back-end Monitor workflow queues, call volumes, and service levels Manage CSR schedules and adjust resources as needed Provide coaching, feedback, and conduct regular 1:1s Lead team huddles and share process or policy updates Complete timecard approvals and performance reviews Support employee engagement, morale, and retention Partner with HR to resolve conflicts or concerns Participate in hiring, onboarding, and training of CSRs Identify process improvements and drive efficiency Ensure team is informed of product, procedure, or system changes Prepare performance reports and complete assigned duties

SUPERVISORY RESPONSIBILITIES:

Directly supervises an assigned group of CSR's within ARx Patient Solutions Pharmacy.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.