About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary  

The HR Personnel Specialist will play a vital role in supporting the HR department by assisting with various personnel-related tasks and ensuring compliance with HR policies and procedures.

 

Primary Job Responsibilities

Responsibilities:

Coordinate new hire onboarding activities, including paperwork completion, orientation sessions, and training schedules. Maintain employee records and ensure data accuracy in HRIS (Human Resources Information System). Process employee status changes, including promotions, transfers, and terminations. Respond to employee inquiries regarding HR policies, benefits, and procedures. Assist in the administration of employee benefits programs, including enrollment and changes. Conduct exit interviews and analyze feedback to identify trends and areas for improvement. Assist in the development and implementation of HR policies and procedures. Support HR projects and initiatives as needed. Stay updated on relevant employment laws and regulations.

 

Job Requirements

 

Bachelor's degree in Human Resources, Business Administration, or related field. 2-3 years of experience in human resources, with a focus on personnel management. Strong understanding of HR principles, practices, and procedures. Good Command of English language – B2 . Strong knowledge with Egyptian Labor law , Social insurance and Taxes updates . Experience with HRIS and proficiency in MS Office Suite. Excellent communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information with discretion. Detail-oriented with strong organizational and time management skills. Ability to work effectively both independently and as part of a team.