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Job Description

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Purpose of the Job

To provide an effective secretarial function to the Elite Management team, thus ensuring organisational effectiveness and client satisfaction

Responsibilities:

To provide an effective secretarial function to the Elite Management team, thus ensuring organisational effectiveness and client satisfaction

Is attentive in essential organisational tasks. Attention to detail to ensure smooth operation of the office.Demonstrate the ability to meet expectations in a proactive way.Ability to make independent and correct decisions within mandate.Show ability to consult with internal and external stakeholders in order to find solutions to administrative challenges.Strong team focus.Treat internal and external stakeholders with curtesy and sensitivity. Ability to meet customer expectations.Strong knowledge and application of business administrative activities.Showing a strong ability to maintain excellent stakeholder relationships.Showing a can-do attitude.

Organisation and attention to detail

Maintains a task/project checklist which is readily accessible.Proactively seeks clarification when necessary.Uses time and resources productively to complete assigned tasks.

Results orientation

Sets goals and works to meet established expectations; maintains performance levels.Pursues organisational objectives with energy and persistence. Sets high personal standards for performance.Adapts working methods in order to achieve objectives.Accepts ownership of and responsibility for own work.

Decision making and problem solving

Able to evaluate exceptions based on clearly specified rules.Considers the components of a problem or issue as they pertain to one’s own work and/or area of responsibility.Refers issues/problems that are outside of one’s scope of decision-making.

Teamwork and cooperation

Assumes personal responsibility and follows up to meet commitments to others.Understands the goals of the team and each team member’s role within it.Deals honestly and fairly with others, showing consideration and respect.Willingly gives support to co-workers and works collaboratively rather than competitively.Shares experiences, knowledge and best practices with team members.

Customer focus

Treats customers with courtesy and sensitivity.Builds positive rapport.Applies problem solving skills.Makes extra effort to satisfy customer needs; Meets commitments to customers.

Business reception skills

Knowledge and skills of the office environment.Extensive knowledge and skills of systems applicable to an office environment.Knowledge of appropriate business practices and proceduresAbility to convey information to individuals or groups to ensure that they understand the message

Quality people practices

Align own behaviour with the organisation culture and values.Ensure achievement of own performance objectives.Actively share information with other team members regarding successes, issues, trends and ideas.Actively participate in own professional development and career path.Actively promote a culture of learning and high-performance culture amongst team members.

Experience, knowledge & skills required

Grade 12.3 – 5 years’ experience in personal assistance.Extensive knowledge of MS Office and related applications.Knowledge of Old Mutual Insure’s payment systems will be advantageous.

Competency descriptors

Communication: Able to effectively communicate verbally and in writing with a wide range of stakeholders.Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.Personal mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Directs WorkDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

07 July 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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