Salary: Circa £37k - £43k

Location: Onsite in High Wycombe (HP13 6LA)

Hours: Mon-Fri 9am-5pm

Who We Are

Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935.

 

Your Role

Reporting to the Delivery Manager the Performance Manager is responsible for leading and driving a team to achieve all performance and quality targets whilst ensuring an exceptional service to our customers throughout their entire journey. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.  

We are seeking an experienced, performance-driven leader who is confident in leading and mentoring a small team to achieve KPIs and objectives. An agile and flexible problem solver who is able to track and measure performance whilst continuously looking for innovative solutions to the way we operate.

Your Responsibilities 

Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets.Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.Undertake regular caseload reviews and daily coaching with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators (KPIs)Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers.

 

Your Skills & Experience

Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team.Extensive leadership experience of managing a team in a customer facing, target driven environment.Ability to understand and decipher key financial drivers from the P&L.Knowledge of Employment Legislation and Equality, Diversity, and InclusionKnowledge and experience of the employability sector and local labour market.NVQ Level 5 in Management & Leadership or similar Leadership qualification.

 

Your Benefits

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

33 days’ annual leave (including bank holidays) with the option to buy or sell additional days£500 annual benefits scheme to spend at over 900 retailersCycle to Work scheme open all year roundPension scheme with up to 5% employer matchFree life assurance worth 4x your salaryHealth & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your familyDigital gym, mindfulness resources, virtual GP and more

 

Equity, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.