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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join the Retail Cloud POS Performance Engineering team—an elite group focused on delivering blazing-fast, scalable commerce experiences across our platform. As a key member of the team, you’ll  test our cloud platform with additional opportunities to support performance efforts across.

Our mission is to partner directly with engineering teams to embed performance into every phase of the development lifecycle—from design and development to release and monitoring. We're looking for engineers who not only identify performance issues but create the tests, metrics, and tools to prevent them.

If you’re passionate about optimizing large-scale distributed systems, collaborating across product teams, and building a performance-first culture—this role is for you.

What You'll Be Doing

Serve as the test engineer for the POS product, advising on best practices and reviewing architecture and implementation for performance risks.

Collaborate with other engineers to design and implement meaningful performance tests, metrics, and dashboards that reflect real customer use cases.

Develop automated performance benchmarks and release-over-release differential reports to help teams track regressions and optimizations.

Partner with developers to identify and resolve performance bottlenecks, contributing fixes and guidance as needed.

Drive creation of critical bug reports when regressions are identified, and support follow-through to resolution.

Preferred Qualifications

Prior experience in order management, Retail store management, eCommerce platforms, or inventory systems.

Experience with APM tools like New Relic, AppDynamics, or custom observability frameworks.

Exposure to Kubernetes, Kafka, and container-based infrastructure.

Experience working in short release cycles and Agile environments.

Required Skills & Experience

7+ years of experience in performance engineering, backend development, or systems optimization.

Deep expertise in Java/J2EE, microservices architecture, distributed systems, and cloud-native platforms.

Strong understanding of data persistence layers, including SQL tuning, indexing strategies, and query optimization.

In-depth knowledge of performance engineering concepts, especially latency percentiles (P85–P99), throughput, and tail latency analysis.

Demonstrated success using load generation and profiling tools (e.g., JMeter, Gatling, YourKit, Java Flight Recorder, etc.).

Ability to interpret performance test data scientifically and articulate findings clearly to engineering and leadership audiences.

Skilled in identifying CPU/memory contention, latency issues, and code-level inefficiencies through deep diagnostics and tooling.

Proficiency with at least one scripting language (e.g., Python, Ruby, Bash) and comfort building automation tools or CI integrations.

Comfortable with O(n) complexity analysis, concurrency design, and debugging in production-like environments.

Bachelor’s degree in Computer Science or related technical field (or equivalent experience).

Lead technical deep dives across backend services, data layers, and APIs to analyze latency, throughput, and system efficiency.

Understanding of system performance metrics, latency profiling, and statistical percentiles to identify the  trends, anomalies, and tail latency issues.

Contribute to performance tooling, automation frameworks, and continuous performance integration pipelines.

Champion a performance-first mindset across teams by embedding performance considerations into design and development processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.