At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

The opportunity:

As an People Support Operations Specialist​ you are part of a dynamic, vivid and spiritful team supporting employees within the EMEA region. The People Support Operations teams deliver customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.

As a qualified expert, you are:

Providing support, insight and explanation on HR systems as well as advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events (eg. onboarding: recruitment and requisition support, offering, hiring/onboarding, contract creation; employee changes: contract modifications, contingent workforce management, employee changes/moves, payroll & personal data changes; offboarding: terminations & offboarding support, retirement process, etc.)

Providing customer service on HR related activities and complex HR cases, such as escalation management, inquiry resolution, request management, and troubleshooting

Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives

Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way

Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.

Who you are:

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations

Strong stakeholder management and customer engagement skills

Multi-cultural acceptance, ability to work in a fast-paced and changing environment

Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)

Fluent in written and spoken English AND Hungarian

In exchange we provide you with:

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average, and we provide fully remote working conditions within Hungary).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. That’s what makes us Roche.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates
 

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.