Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Strategy & Reporting Senior Manager will report to the Vice President of Global People Solutions (GPS) and provide leadership to a global team responsible for delivering exceptional colleagues experiences, centralizing and optimizing People lifecycle processes and enhancing global solutions for the People Team. This role will play an integral part in developing stronger partnerships across the organization, driving data-driven decision-making, and enhancing organizational maturity through the GPS Make It Possible Strategy.

The leader is responsible for the development, implementation, and effective execution of global GPS Make it Possible Strategy across Best-in-Class Operations, Productive partnerships, and great place the work.  This role will focus on the elevation of GPS performance, driving alignment, global consistency, and speed of execution. This will include the implementation of an integrated and aligned strategy to grow and sustain our People Solutions value proposition and value to Visa colleagues and business partners. Key to success of this role will be the ability to developing holistic internal solutions, building an integrated roadmap for execution, and partnering across the GPS Leadership team to demonstrate results and impact of execution. This leader will need to build strong relationships across the People team.

The Senior Manager will be responsible for risk management, compliance, quality assessment, financial tracking, and productivity management. They will play a critical role in ensuring operational excellence and stakeholder satisfaction.

Successful candidates will have an unwavering commitment to operational excellence, proven leadership capabilities, strong relationship management, and a track record in strategic operations. If you thrive in a dynamic, fast-paced, and global environment, and you're ready to drive transformational change, we'd love to hear from you.

Key Responsibilities:

Oversee GPS operations and ensure excellence across all regions and servicesUse the GPS Scorecard for performance analytics and reportingRepresent GPS at the regional level and build strong internal partnershipsDrive and support strategic initiatives and new work opportunitiesCollaborate cross-functionally to understand and meet partner business needsProactively manage regional escalations and resolve urgent issuesImplement solutions to prevent recurring challengesMonitor KPIs and use data to improve stakeholder satisfaction and service qualityEnsure compliance with regulatory requirements and internal policiesLead strategies to foster a positive workplace culture and high team performanceSupport talent planning, development, and succession within GPSImplement the GPS Shared Service Strategy and Governance ModelAlign work and deliverables with broader GPS priorities and impactLead GPS leadership forums, governance meetings, and executive reportingDevelop and manage global partnership and collaboration strategiesOversee risk management, compliance programs, and address audit findingsManage financial tracking, budgeting, and productivity planningLead training, capability building, and career development initiativesDevelop and execute communications and change management strategiesCoordinate GPS objectives, action items, and provide executive-level updates

QualificationsExtensive experience in shared services, financial, HR, or transformation leadership rolesProven track record delivering strategic initiatives and complex cross-functional programsStrong project management, risk management, and financial planning capabilitiesExperience with global process ownership across diverse regions and functionsAbility to think strategically and challenge the status quoSkilled at developing proposals that advance organizational objectivesProactively builds strategic connections and identifies improvement opportunitiesManages multiple priorities under tight deadlines in fast-paced environmentsExcellent presentation, verbal, and written communication skillsAbility to create communications for diverse audiences and functionsExperience representing teams at internal and external events, including with C-suiteStrong analytical and critical thinking skills; data-driven decision-makerSynthesizes complex analytics into actionable business strategiesMonitors KPIs and uses metrics for continuous improvementStrong relationship builder; collaborates effectively with senior managementLeads through influence and evidence-based alignmentNavigates large, global organizations and builds effective internal networksSelf-starter with high attention to detail and ability to manage ambiguityConfident leader and direct communicator with strong listening skillsExperience driving strategy, operational efficiency, and standardization globallyBackground in developing and implementing HR, technology, or financial strategiesExpertise in quality assurance and continuous improvementFinancial acumen in budgeting, reporting, and forecastingMultilingual; Spanish or Portuguese proficiency preferred

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.