**About the job** At Sanofi, we chase the miracles of science to improve people’s lives. All our decisions are taken with our most important stakeholder in mind – the patients. Having a rich history of innovation that dates back over 100 years, Sanofi more than ever stays true to its commitment to transform the practice of medicine by providing potentially life-changing treatments and the protection of life-saving vaccines to millions of people. This history includes the first treatments for many rare diseases and the establishment of standards of care in diabetes and cardiovascular disease. Sanofi’s commitment to public health has helped protect hundreds of millions of people from influenza every year for decades and pushed polio to the brink of eradication, while its scientific vision has led to breakthrough innovations in the treatment of inflammatory diseases. ~ 43.07Bn€ Net Sales FY23 ~90 countries ~ 91K employees ~ 59 manufacturing sites ~ 20 R&D sites **Our Team:** The PS Team Leader will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Team Leader will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties, minimizing the risks associated. **Main Responsibilities:** + Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools. + Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS. (All PS and P&C Topics) + Monitoring and analyzing feedback, KPIs and data to propose continuous improvement. + Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation. + Support testing of new functionality or implementations of ServiceNow. + Handling Queries (emails/tickets /calls) from employees regarding P&C /PS topics + Deliver high-quality standard service to internal employees & Former employees + Article knowledge Management (Creation / Update / Translation / Feedback analysis) + Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement. + Continually seek out ways to improve user satisfaction. + Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation + Handling L2 Queries (tickets) from employees regarding ELC topics in a timely and quality manner. **About You** **Experience:** + 2- 5 years in a similar role, preferably in HR or people services. **Technical Skills:** + Advanced Excel, data analysis, and Workday HCM experience. + Familiarity with ServiceNow or other ticketing systems. + Workday management. **Education:** + Bachelor’s degree in a relevant field. **Languages:** + Proficiency in English (advanced level). + Proficiency in local language (if required). Pursue progress, discover extraordinary! Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)