Job title: People Services Generalist

Location: Hyderabad

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?  

About the job 

The People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees. This role supports employee lifecycle management within the legal framework and Sanofi's corporate policies, maintaining adequate control and minimizing associated risks.

Main responsibilities:

Employee Lifecycle Management:

Support onboarding, job changes, and offboarding processes

Assist in contract creation, employee data updates, and termination activities

Coordinate asset collection during offboarding

Manage external workforce data in internal systems (e.g., CREW, Snow, Parade)

Data Management and Reporting:

Maintain accurate employee data in Workday and related systems

Support data quality monitoring, analysis, and auditing

Prepare periodic and ad-hoc reports

Ensure compliance with data security protocols and GDPR

Query Handling and Customer Service:

Address employee inquiries through One Support platform (ServiceNow)

Handle L1 and L2 queries related to People Services topics

Maintain knowledge databases and support knowledge transfer activities

Compliance and Documentation:

Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls

Maintain personnel files (digital and physical) and conduct monthly audits

Support document management related to the employee lifecycle

Assist in providing documentation for audits and external entities

Process Improvement:

Contribute to continuous improvement initiatives and automation efforts

Assist in updating standard operating procedures (SOPs) and work instructions

Support testing of new functionality in Workday and other systems

Stakeholder Coordination:

Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc.)

Coordinate with external partners (Payroll and T&E BPO partners)

Ensure compliance with Service Level Agreements (SLAs)

Benefits & Administration:

Medical Insurance Invoicing & MJE postings

Reconciliation of Medical Insurance payments

Resolving Payment, Cost Center, Invoices Issues

Experience:

Bachelor's degree in HR, Business Administration, or related field

6+ years of experience in HR or related field

Fluency in English required; local language skills Hindi/Telugu

Experience in a multicultural environment is a plus

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Soft and Technical skills

Solid understanding of HR processes and activities

Proficiency in Microsoft Office, particularly Excel

Knowledge of HR systems like Workday is advantageous

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Customer service orientation

Leadership abilities and teamwork skills

Adaptability and willingness to learn

Detail-oriented with ability to meet deadlines

Awareness of data privacy rules (e.g., GDPR)

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Pursue progress, discover extraordinary 

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.  

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!