People Services Manager France & BeLux Job ID 213667 Posted 25-Apr-2025 Service line Corporate Segment Role type Full-time Areas of Interest People/Human Resources Location(s) Paris - Ile-de-France - France **HR Services Manager - France, Belgium and Luxembourg** **Location: Paris, France** Fantastic opportunity for a HR Services Manager with experience in a large global / international organisation to join our People team based in Paris, France, you will be responsible for overseeing and driving the delivery of People Services across all Lines of Business in France, Belgium and Luxembourg. People Services delivers services for accurate employee payments, onboarding and offboarding, benefit administration, immigration, regulatory and statutory reporting and third-party vendor management. **What you will be doing:** + Directly and indirectly manage a team of People Services resources across multiple lines of business to ensure accountabilities are delivered to agreed service levels, all regulatory and compliance requirements are met + Partner with the People Services, People Business Partners and other COEs to drive the strategic People plan, and ensure alignment with local People objectives and business requirements + Streamlining processes across multiple geographies, driving consistency with ensuring variances local regulations are included. + Manage escalations and proactively identify gaps in service delivery and devise practical, scalable solutions. Identify opportunities for additional service offerings to improve the overall Employee experience and deliver cost efficiencies, + Support Country, Regional and Global projects, by execution of an existing plan or devise an appropriate plan to execute, ensure appropriate communications, training/education and change management + Monitor the use of People Service’s technology (ServiceNow, PeopleSoft, Talent Source, Time & Attendance, EDM) identifying ways to promote self-service adoption and identify process efficiencies + Review monthly reports and dashboards to ensure services delivered are done so efficiently to required standards, identifying improvement areas or gaps for process review or improvement + Oversight of payroll data accuracy, reliability, confidentiality, timeliness and completeness, monitoring overall payroll service delivery + Lead People Services related audits and ensure reporting is compliant with Country required statutory and regulatory reporting, including Corporate Governance activities, such as FCPA, MOM and other government bodies + Oversee compliance with Country Legislation and internal controls, identifying and mitigating potential control gaps and risks to CBRE, partnering with Legal, Compliance, BSO and other Stakeholders to solution + Monitor third-party vendor SLA's and be an escalation point for Vendor Management where service or scope requirements need to be addressed during the life of a supplier agreement + Proactively identify opportunities to streamline, consolidate, eliminate or enhance processes to drive efficiencies, making recommendations to ensure continuous improvement + Develop strong and trusted relationships with People, Finance, Legal communities and Business Leaders through frequent communication, feedback and problem solving **What you will need:** + Experience working in a multi-national, highly matrixed and fast-moving services businesses environment + Solid understanding of functions and processes in People Operations/Services within a Shared Service model, in a mix of decentalised and centralised operating models + Strong people management skills to manage onshore and offshore resources + Capability to build positive and productive relationships both vertically and horizontally + Strategic agility and the ability to influence and People leaders, managing a range of stakeholders simultaneously + Ability to drive change and work with local leadership teams across a complex matrix environment + Passionate about identifying opportunities for continuous improvement, providing recommendations on suggested approaches + Excellent written and verbal communication skills in French and English, other relevant languages advantageous + Good knowledge and understanding of HR Systems + Skilled in use of MS Office Suite, including Word, Excel, PowerPoint, SharePoint, Visio **Working at CBRE** When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. **About CBRE** CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. **Equal Opportunities** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)