People Services Manager Job ID 211972 Posted 21-Mar-2025 Service line Corporate Segment Role type Full-time Areas of Interest Administrative, People/Human Resources Location(s) Warsaw - Mazowieckie - Poland CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website atwww.cbre.com (http://http:/www.cbre.com) We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts. **Job Title: People Services Manager** **About the Role** The People Services Manager will be responsible for the Lifecycle Function overseeing all processes, tools and metrics that falls under its remit while helps developing and implementing the People SSC operating Model, responsible for providing service delivery for our UK & Ireland business which supports an employee population of over 13,000. This role will be the main point of contact for all communications for Lines of Business and inquires referring to Lifecycle and will partner with the business to ensure that PSC function provides world class service. **What You’ll Do** + Ensure that the Lifecycle function delivers a quality and timely service, defined by consistency of response and resolution, quality and streamlined People Processes + Build and maintain relationships with key stakeholders, through regular and open communications, including attendance at key meetings to represent the People PSC agenda. + Leadership and supervision: Provide direction, support and mentorship to team members. Ensure that team members are motivated and working efficiently. + Performance Management: Monitor and evaluate team performance, providing feedback and coaching as needed. Conduct regular performance reviews. + Act as a change agent to drive innovation and process improvements within the People Service Centre. + Act as the point of contact for escalations ensuring service levels are met and/or exceeded and all operation metrics are trending in a positive direction. + Build and maintain excellent relationships with key stakeholders. Interact closely with senior PBPs and People Directors in the People function, to ensure that the functional scope, service scope, service levels and overall contribution of the PSC are meeting or exceeding expectations and agreed goals. + Review, update and implement organizational procedures to ensure operational compliance with local regulations. + Drive engagement and develop an agile and service focused team. + Manage resources and process flows to ensure People enquiry tickets, PSC calls and People related systems transactions and business processes are resolved or reassigned to appropriate expert resources based on priority level and defined service level agreements. + Support with internal and external audits, ensuring compliance of all processes. + Monitor and resolve non-compliance and critical issues to resolution, escalating and following as appropriate. + Ensure a robust quality assurance framework is in place to monitor and audit employee data entry. + Update People PSC processes and procedures in line with any Employment Legislation changes and manage the team readiness to adopt new processes. + Lead and participate in People Projects as requested, providing subject matter expertise. + Oversee critical activities, including the annual appraisal process, salary review, bonus and promotions, to ensure a high-quality delivery and turnaround from PSC. + Deputise for Head of EMEA People Service Centre. **What You’ll Need** + Experience and hands-on experience in Human Resources, People Operations and/or Program Management or Shared Services. Having led previously teams + Educated to a degree level or CIPD qualified, or relevant experience. + Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. + Demonstrable project management skills, including the ability to build effective internal and external relationships. + Experience in HRIS, including PeopleSoft or similar HR Systems and a People Case Management tool, i.e. ServiceNow. + Strong problem solving and analytical skills and demonstrated experience in maintaining data integrity. + Ability to focus on detail/accuracy, demonstrate initiative & strong customer service to the business. + Proven ability to influence and build strong relationships. + Excellent communication skills. + Presentation skills. **Company benefits and perks:** + Stable employment conditions Work based on employment contract in the international company with stable position on the labour market + Career advancement program A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory. + Workplace Culture Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station. + Wellbeing actions Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups) + Making a Change in the Word surrounding you Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach) + Attractive package of benefits Private medical healthcare, life insurance, multisport card and MORE + International Environment Experience growing in multilingual community where diversity is cherished **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)" As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)