**What you'll bring to the team** We’re looking for an experienced and driven People Operations Supervisor to oversee our People Operations Coordinators within our UK Hub. Reporting to the People Operations Senior Manager, you’ll play a crucial role in managing day-to-day operations, ensuring excellent service delivery, and driving continuous improvement across HR support services. In this role, you’ll drive and discover new approaches to balance operational oversight with coaching, stakeholder management, and process enhancement. You’ll demonstrate our ‘We Care’ as you lead, coach, and develop a team of People Coordinators, supporting their performance, development, and engagement in a high-volume shared services environment. **What you’ll be doing** + Champion best practices in the use of HR systems, serving as a knowledge resource for the team and wider People function. + Foster a culture of accountability, inclusion, and continuous improvement within the shared services model. + Oversee daily workflows and ensure timely, accurate resolutions of HR queries received via our service delivery system. + Act as an escalation point for complex queries or sensitive cases, collaborating with subject matter experts, HR business partners, and external parties when needed. + Partner with the People Operations Senior Manager and Head of People Shared Services to implement standard operating procedures, service enhancements, and technology optimisations. **Qualifications & Experience** • Proven experience in a supervisory or team lead role within HR shared services, operations, or a customer service environment. • Strong knowledge of HR policies, practices, payroll (HR changes and checking), and employee benefits in the UK context. • Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams). • Experience working with enterprise HR systems and ticketing platforms like ServiceNow. • Demonstrated ability to manage, motivate, and develop team members in a fast-paced, service oriented environment. • Excellent communication skills—both written and verbal—with the ability to simplify complex information and coach others. • Analytical mindset with experience reviewing data, interpreting trends, and using insights to drive decisions. • High attention to detail and a commitment to accuracy, confidentiality and compliance when handling employee data and information. • Resilient and adaptable with the ability to manage competing priorities and remain calm under pressure. • A collaborative and solutions-focused approach to problem-solving and service improvement. • Experience in process documentation, knowledge management, or training delivery is a plus **Benefits** We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 20 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO. **Pay Range** Competitive Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/9709/people-operations-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Hampshire-Basingstoke_ **Job Locations** _UK-Hampshire-Basingstoke_ **ID** _2025-9709_ **Employment Type** _Full-Time_ **Offer/Contract Type** _No End Date_ **Location Name** _The Merlin Hub Basingstoke_