Job Description:

Join Our Team at Gainsight

Who We Are

Gainsight is not just a software company – we’re the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as “The Customer Success Company.” Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day.  Our organization is expanding into the Latin American Market. This is a onsite position in Mexico City.

About the Role

We’re looking for a detail-oriented and proactive Reporting & Analytics Specialist to join our People Operations team. In this role, you’ll be the go-to expert for People data reporting—owning the creation and delivery of dashboards, compliance reports, and data insights that inform business decisions, board presentations, and HR strategies. You’ll also play a key role in improving data accuracy, streamlining teammate access to insights, and supporting key HR systems and processes.
 

What You’ll Do

Reporting & Dashboards

Build and maintain reports and dashboards to support business, board of directors, and leadership needs.

Proactively identify reporting gaps and partner across HR and the business to deliver relevant insights.
Create self-service tools and guidance so teams can access routine data without manual requests.
 

Compliance & Audit Support

Manage and support compliance reporting such as EEOC filings, SOC audits, and end-of-year government filings.

Ensure the accuracy and completeness of data submitted to regulatory bodies.

Data Integrity & Monitoring

Conduct regular audits of HRIS data and reporting outputs to ensure accuracy and consistency.

Partner with the HRIS team to monitor system updates and changes that impact data or reports.

Operational Support

Respond to teammate data requests and troubleshoot reporting-related tickets with care and urgency.

Collaborate with the Workday team to support testing and resolution of system issues related to reporting.

Look for opportunities to automate or streamline reporting processes to increase efficiency.

Cross-Functional Partnership

Build relationships across the Teammate Success team and beyond to understand data needs and anticipate requests.

Be a trusted partner who helps HR and business leaders make data-informed decisions.

What We’re Looking For

Experience in HR data reporting and dashboarding, ideally using Workday, Tableau, Sigma, Knoetic, or similar tools.

Familiarity with compliance and audit reporting requirements (e.g., EEOC, SOC).

Strong attention to detail and a commitment to data integrity.

Analytical mindset with the ability to translate data into insights.

Customer service orientation with experience responding to internal requests or tickets.

Collaborative, proactive, and always looking for ways to improve processes and systems.

Job Description Summary

Why You Belong Here

You belong at Gainsight if you want your work to matter and your workplace to spark joy and growth. Here, you’ll have the freedom to innovate, the support to grow your career, and the chance to make a real impact on thousands of businesses and their customers. We welcome talented people from all backgrounds – whether you build products, close deals, delight clients, or drive strategy, you’ll find an open door and a community that has your back. If you’re ambitious, curious, and ready to bring your whole self to work, come make your mark with us. Let’s build something special together.

At Gainsight, we empower companies to deliver exceptional customer experiences and drive sustainable growth. Our suite of solutions helps businesses connect with their customers at every stage of their journey:

Customer Success (Gainsight CS) – Tools to help customer success teams drive retention, expand relationships, and turn customers into lifelong advocates.


Relationship Intelligence (Staircase AI, by Gainsight) – Insights that enable teams to proactively strengthen customer relationships and prevent churn.


Product Experience (Gainsight PX) – Solutions that help product teams improve onboarding, drive feature adoption, and create user experiences customers love.


Customer Communities – Dynamic spaces where customers can connect, collaborate, and find the resources they need to succeed.


Customer and Partner Education (Skilljar by Gainsight) – Scalable education platforms that help companies onboard, train, and engage their customers and partners.


At every step, we help businesses create deeper connections, deliver more value, and achieve greater growth.

Our Culture

Our culture is what truly sets us apart – we believe you can win in business by being human-first and never saying no to a moment of childlike joy. That means we put people at the heart of everything we do, treating each other with empathy, embracing diversity, and having fun along the way. Five core values guide us: Golden Rule (treat others as you want to be treated), Success for All (win together), Childlike Joy (bring your inner child to work), Shoshin (beginner’s mind, always learning), and Stay Thirsty (keep aiming higher). These values aren’t just posters on a wall – we live them daily, shaping how we build products, support our customers, and celebrate our wins. At Gainsight, we work hard, laugh a lot, and lift each other up every step of the way.