**What you'll bring to the team** We’re looking for a talented, highly motivated, and collaborative People Operations Co-ordinator to join our UK People Hub. Reporting to the People Operations Supervisor, you’ll provide best-in-class HR support to UK teammates across the complete employee lifecycle. Including but not limited to hire-to-retire employee lifecycles, HR policies and processes, and benefits, you’ll be a key point of contact for all HR-related matters. This is a fantastic opportunity to own your craft in a specialist role; you’ll support with operational reporting, contribute to system enhancements, facilitate training sessions, and share best-practices with UK business partners. **What you’ll be doing** + Respond promptly, accurately, and professionally to a wide range of HR queries from employees and managers via our service delivery platform + Work closely with subject matter experts (SMEs) to resolve complex queries, and liaise with third-party providers where needed, handling each interaction with empathy and care. + Monitor trends in query types to identify opportunities for system enhancements, process improvements, or updates to knowledge articles. + Support operational reporting, audits, and ad hoc research to drive data-informed decisions across the UK People Hub and wider global HR teams. + Contribute to projects that enhance service delivery, improve employee experience, or optimise system performance. **Qualifications & Experience** • Minimum of one year of experience in a high-volume, fast-paced customer service, call centre, or HR environment required; experience in a shared services model is a plus • Solid understanding of HR fundamentals, including policies, practices, payroll, timekeeping, and employee benefits • Experience using HRIS (e.g., UKG Pro), ATS, LMS, and ticketing systems (e.g., ServiceNow) strongly preferred • Strong written and verbal communication skills, with the ability to explain information clearly and professionally to a range of audiences • Proven problem-solving skills with a resourceful and solution-oriented mindset • Excellent interpersonal skills, including active listening, empathy, and the ability to build trust and rapport quickly • Flexible, reliable, and collaborative team player who thrives in a changing environment • High attention to detail and accuracy, particularly when working with sensitive employee data • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion. **Benefits** + Merlin Magic Pass - tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world + 40% discount online off LEGO + 25% discount in our on-site retail shops and restaurants + Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel + Ongoing training and development opportunities + Plus, many more… **Pay Range** Competitive Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/9708/people-operations-co-ordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Hampshire-Basingstoke_ **Job Locations** _UK-Hampshire-Basingstoke_ **ID** _2025-9708_ **Employment Type** _Full-Time_ **Offer/Contract Type** _No End Date_ **Location Name** _The Merlin Hub Basingstoke_