About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role

At Four Seasons, we believe our employees are our most important guests. Four Seasons Hotel and Residences New Orleans is seeking candidates to join its dynamic People and Culture team as a People and Culture Generalist. In this role, you will play a key role in shaping our workplace culture and delivering an engaging, supportive, and rewarding employee experience. This role is perfect for a hospitality-minded professional who thrives in a fast-paced environment, loves creating memorable moments for others, and is passionate about bringing the Golden Rule to life every day. 

You will support the People & Culture (HR) function with a focus on employee engagement, onboarding, recognition, communication, and administrative excellence, while fostering an environment where every employee feels valued, informed, and inspired. 

What you will do

Employee Engagement & Culture 

Plan, coordinate, and execute employee events and programs (Service Awards, Annual Party, Recognition Events, Holiday & Theme Celebrations, Wellness Initiatives, Children’s Events, FS For Good Initiatives, etc.). 

Organize Employee of the Month & Leader of the Quarter recognition, including presentation slides and ceremonies. 

Manage and update internal recognition programs, suggestion boxes, and feedback channels. 

Partner with Banquets, Culinary, and other departments for monthly themed café menus and Friday popcorn activations. 

Maintain and update café and common area TV slides, bulletin boards, and themed communications. 

Build and foster community partnerships with local organizations (e.g., Women & Children’s Shelter, Second Harvest Food Bank, Coalition to Restore Coastal Louisiana, NOLA Tree Project, Harbor Police Department). 

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Onboarding & Talent Support 

Assist the Talent Acquisition Manager with recruitment (posting jobs, screening and communicating with candidates, scheduling interviews, processing background checks, E-Verify, onboarding preparation, and scheduling 45-day stay interviews). 

Create and manage administrative documents including onboarding orientation packets, departmental checklists and onboarding documents and reports. 

Prepare and share “New Hire Fun Facts” in the café before Embark orientation. 

Facilitate Workday hire entries, reset passwords, and manage parking enrollments, ID badges, and name tags. 

Coordinate introductory and 90-day review reminders for managers. 

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Communication & Administration 

Serve as a key point of contact for daily employee questions and requests. 

Draft and distribute employee communications, newsletters, flyers, monthly calendars, and activation announcements using tools like Canva and PowerPoint. 

Book meeting spaces for internal events and trainings.

Assemble birthday cards for signatures and mailing. 

Process payroll updates and deductions bi-weekly, collaborating with Finance and payroll partners to resolve employee pay issues. 

Scan and upload compliance documents to Workday profiles. 

Order department supplies through Birchstreet. 

Contribute to the coordination of learning programs by preparing materials, managing attendance, and supporting internal communication. Facilitate training programs as required in the absence of L&D Manager. 

Compliance & Confidentiality 

Handle sensitive information with the highest level of integrity and discretion. 

Conduct hourly exit interviews and prepare termination reports and letters. 

Support investigations and inquiries from ADPAC and DPAC. 

Ensure compliance with employment regulations and Four Seasons policies. 

Maintain complete and accurate employee files in accordance with legal and company standards. 

What You Bring 

1–3 years of HR/ People & Culture field is essential or hospitality-related experience. 

Strong interpersonal skills with a natural ability to connect with others and build trust. 

Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment. 

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Workday or similar HRIS preferred. 

Strong written and verbal communication skills. 

Proven ability to maintain confidentiality and handle sensitive matters with professionalism. 

Legal authorization to work in the United States. 

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What We Offer

Energizing, inclusive culture where you are encouraged to be your authentic self.

Comprehensive learning and development programs. 

Exclusive travel discounts with Four Seasons worldwide. 

Competitive wages and benefits package. 

Medical, dental, and vision coverage (with some employer-paid options). 

401(k) retirement plan with company match.

Employee Assistance Program. 

And much more. 

Schedule and Hours

This position is a full-time role. Candidates must have a flexible schedule with the ability to work weekends, holidays, and special events as needed. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf