The role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees

Duties and Responsibilities

Supports managers and employees with questions / concerns on P&C processes and policies. Managing the resolution of queries within agreed service levels. Providing accurate responses to queries first time. Effective management of queries through the case management system. Timely escalation of queries to the correct point of contact responder. Preparing employees’ documents (e.g. offer letters, contracts, bonus letters, termination letters etc) Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’. Providing feedback to CoE’s on consistent policy questions / issues. Supporting the implementation of Continuous Improvement initiatives. Proactively encouraging the use of self-service tools and portal by all employees and managers. Working closely with other Service team members and P&C Consultants and People Business Partners, actively forwarded cases related to data management to the responsible P&C point of contact. Other duties as required from time to time.