Are you passionate about helping others and have experience in HR or contact centre environments? Do you have a knack for solving problems and providing clear guidance? If so, we want you on our team!
We’re introducing a dedicated friendly and helpful HR telephone support team to assist colleagues and line managers with queries around HR policies, processes, and pay. This is an exciting opportunity to be part of a growing team that will evolve as we develop our systems.
Key Responsibilities:
Provide expert advice and support to help colleagues with all their HR queries (e.g. policies, pay, benefits)
Offer prompt and accurate responses to queries, aiming for first-time resolution
Maintain confidentiality and ensure compliance with GDPR
Guide, coach and support line managers with more complex queries (e.g. complaints, grievances, etc.) escalating where necessary
Collaborate with shared services teams to manage queries from start to finish
What to Expect:
Phone Line Focused: The role will start as phone line-based support but will evolve to include chat and helpdesk support as we develop our systems Working Hours: You’ll work across shifts from 7am to 6pm, Monday to Sunday, for a total of 37.5 hours per week Working arrangements: In the offices in Bradford, West Yorkshire 5 days per weekWhat We’re Looking For:
Experience working on a helpline or in a contact centre Knowledge of HR policies and processes, with experience using People systems and data Strong communication skills, with the ability to provide clear, actionable guidance Detail-oriented, with the ability to manage multiple queries and meet deadlines in a fast-paced environment Familiarity with helpdesk tools, even if not specific to our systemsWhy Join Us?
At Morrisons, we’re committed to creating a workplace where everyone feels valued. As an HR Administrator, you’ll play a crucial role in supporting our colleagues across the business, ensuring they have the help they need to thrive. If you’re ready to make a difference and join a team that values your expertise, apply today!
We're Foodmakers and Shopkeepers, and together, we make Morrisons. We’re the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, so we’ve got plenty of opportunities for you to play your part. Whether you want to make the freshest food, sell it, or join us in our head office, we’d love to meet you…
About usIn return for all your hard work, you will receive:
15% discount in store from the day you join us Additional 10% discount card for a friend or family member Career progression and development opportunities Generous holiday entitlement Market leading pension scheme and life assurance Healthcare benefits including Aviva Digital GP ‘MyPerks’ giving you discount with over 850 retailers Free parking onsite Enhanced Family, Maternity and Paternity Leave
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!
At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.
We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.