Description Job Summary: The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution. Key Responsibilities: + Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax. + Set up and manage client benefit accounts, ensuring accurate and timely processing. + Contact clients and employees through outbound call and email campaigns as needed. + Process benefit enrollments for PEO product offerings. + Research and resolve basic product and service issues for clients and employees. + Document all interactions and resolutions in the CRM system to track ongoing issues. + Conduct monthly audits and research to identify and correct billing discrepancies. + Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention. + Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans. + Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge. + Resolve errors identified in audit reports and carrier discrepancy files. + Interact with health and benefits carriers to resolve client issues. + Participate in special projects and training sessions as needed. Requirements Qualifications: + High school diploma or equivalent required. + Minimum of 2 years of customer service experience. + Preferred: Experience with HRIS, payroll systems, and familiarity with Windows-based software. + Strong communication, problem-solving, and organizational skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .