We are hiring for a Pensions Team Leader who would be based in our Redhill Office. As a Pensions Team Leader, you will be making a difference within our leading and fast-growing pension administration business. You will provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. You will have a fantastic opportunity to develop your career within this key role at WTW. 

This role gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a vast variety of different projects, often at the forefront of the industry. 

By managing a team of Senior Pension Administrators and Pension Administrators, you will be responsible for providing a professional, high-quality service to our Clients and their members. If you are motivated, self-driven and have a can-do attitude you will fit well within our business. 

The Role

Manages and ensures client work is delivered in line with contractual service level agreements whilst adhering to WTW quality standards.  Allocates and monitors work throughout the day taking ownership and accountability of the team’s performance ensuring this is in line with service levels expected both in regard to output and work quality.  Acts as a point of escalation for complex work, complaints, and colleague concerns.  Coaches, mentors and drives colleague recruitment, training and development. This includes proactive management of colleague development, training and performance management as well as absence management where required.  Manages competency across the team to ensure sufficient knowledge and develops succession plans.  Conducts the interview processes for new and existing colleagues to assist with selection of new team members or promotions within the team. Effectively communicates at an individual and team level to ensure any issues or concerns are proactively managed and addressed. This includes leading regular team meetings as well as regular 121 meetings with the team members to ensure their performance is proactively managed and they are supported in the achievement of their goals. Encourages effective team working ensuring the team display the WTW values of Teamwork, Integrity, Respect and Excellence.  Applies working knowledge of pension legislation and regulations to day-to-day work and creates simple processes and guidance for the team to ensure a compliant service to members and clients. Leads on complex project work within operational client meetings.  Drives best practice, finds opportunities for continuous improvements and right shoring across the team.  Finds, mitigates and/or escalates risks, implementing appropriate controls where required.  Ensures team adherence to WTW policies and procedures including completion of mandatory trainings, and compliance with data security. Escalates and reports errors and complaints via the correct channels, finding risks and the root cause, and resolves cases quickly.

The Requirements

Previous experience working in an occupational pension administration team carrying out administration processes. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Prior experience of managing a team incorporating all stages of management from recruiting, managing performance and career development or alternatively experience of mentoring/training within pensions administration alongside demonstrable technical pension expertise. Experience in effective work allocation and an ability to achieve comprehensive client service levels.Experience in chairing operational client meetings and managing a client relationship would be an advantage.Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.Excellent people skills to include excellent written and verbal communication and use of Microsoft Excel and Word. Experience of managing a hybrid/cross locational team.Experience of managing colleague progression in PMI qualifications would be an advantage.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

Equal Opportunity Employer