**Description** **The Role** As a Pension Outsourcing Senior Associate, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates. You will have the opportunity to: + Serve as primary, daily contact to clients on delivery of services + Respond to and resolve complex issues, including those escalated clients and colleagues + Review work and deliverables of analysts + Raise issues as appropriate to directors + Enhance your expertise in retirement plan design and administration + Be on a career path with growth and advancement + Employ the most cutting-edge tools and resources and work with top talent in the industry + Prepare moderately complex benefit calculations and trust instructions + Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise + Resolve more complex plan provision questions and issues surfaced by less experienced analysts + Follow and update documentation materials as directed + Employ WTW's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery + Adhere to plan documents and government regulations in administering plans + Manage and coach team to ensure progress against established budgets, timelines and quality standards + Deliver on projects to meet or exceed client expectations + Increase efficiency within client teams by identifying ways to improve processes + Develop and train less experienced associates Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **Qualifications** **The Requirements** + Minimum of 10 years defined benefit plan administration and manual calculation experience required + Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record + Strong knowledge of the fundamentals of defined benefit plan design + Strong analytical and problem-solving skills + Solid expertise in Microsoft Excel and Word + Strong attention to detail + Professional, client-focused approach to colleagues and assignments + Seeks out experiences that may change perspective or provide an opportunity to learn new things + Ability to organize, set priorities, work independently and complete multiple projects within established deadlines IF NOT QUEBEC + Strong oral and written communication skills in English IF QUEBEC • Strong oral and written communication skills in French and English **Equal Opportunity Employer**