The Team

This position will be part of our diverse, collaborative Pension Risk Transfer (PRT) Organization. The department is experiencing rapid growth, making this an exciting place to grow a career.  

The Impact

As a key member of the Pension Risk Transfer Operations team, this role is responsible for executing a wide range of analytical and transactional functions with medium to high complexity across multiple product lines and recordkeeping systems. The position involves calculating and processing financial and non-financial transactions—including various types of benefits and distributions—with a strong emphasis on accuracy, timeliness, and quality control. 

Core responsibilities include:

Performing complex manual and automated calculations, transactions, and exception/escalation handlingEnsuring all transactions are processed in good order, identifying and resolving not-in-good-order (NIGO) issues, and maintaining clear communication with internal stakeholders.Conducting detailed analysis of client and annuitant data, plan provisions, and forms to ensure compliance and proper processing.Responding to internal service requests and completing complex research inquiries.Identifying NIGO trends and recommending improvements to workflows, customer service experience and documentation.Maintaining a high accuracy rate to mitigate financial risk to clients and the enterprise.Acting as a subject matter expert, providing guidance, and coaching to team members.Driving continuous improvement initiatives using Lean methodologies and supporting divisional projects as needed.This role requires a high level of judgment, discretion, and a proactive mindset to enhance operational efficiency and client satisfaction.

The Minimum Qualifications

High School Diploma/GED/HiSET 3+ years’ experience in interpreting Defined Benefit and/or Pension Risk Transfer plan provisions and contract documents accurately and effectively.  3+ years’ experience performing comprehensive Defined Benefit and/or Pension Risk Transfer pension benefit calculations for retirement estimates, retirement commencements, death claims, and other complex PRT transactions.

The Preferred Qualifications

Ability to apply PRT and industry related product knowledge and critical thinking skills to handle problems. 

5+ years experience in interpreting PRT plan provisions and contract documents accurately and effectivelyHandle multiple tasks, complete client requests timely and with high quality; follow through on outstanding items and communicate outcomesClearly communicate complex benefit calculations in simplified terms to either internal or external partiesUnderstand regulatory matters impacting calculations and processesSupport plan amendment process, compliance and regulatory changes and transition of new plans from New Business to in force operationsProcessing support to other PRT operations processes as neededUnder general direction, responsible for performing complex research and analysis to support business operations - presenting findings to manager or project leaderDetermine best practices and suggest improvementsIdentify problems and collaborate with other departments on solutionsPerform special projects upon requestOversee the work of less experienced peers

What to Expect as Part of MassMutual and the PRT Team

Regular meetings with the Pension Risk Transfer teamFocused one-on-one meetings with your managerNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platform

#LI-JA1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $86,200.00-$113,100.00