Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules.Develop and maintain customer journeys, treatments, and channels within the CDH framework.Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion.Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals.Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc.).Configure audiences, eligibility rules, and propositions for targeted personalization.Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes.Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases.Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows.Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies.Continuously improve decisioning logic and model performance based on business results and A/B testing insights.Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play.Ensure solutions follow Pega best practices, guardrails, and governance standards.