The main focus of this role is to support participants as they prepare to receive a PEF loan, as well as to help them succeed by following-up on good progress in school, graduation, and achievement of their career and self-reliance goals. This person works directly with the PEF Loan Application and Support Center Supervisors, as well as Self-Reliance Services Managers, group facilitators, PEF Loan Mentors, and PEF participants. S/he also coordinates directly with the Global Service Center (GSC) to service PEF participants and Loan Mentors. The candidate will work in an outbound call center environment, providing quality advisory services to PEF Loan Mentors and participants. This person should be comfortable making repeated outbound contacts, as well as providing guidance and counsel to participants.