Peak Health is seeking a Business Operations Manager – Innovation and Technology in Wilson, NC

Peak Health is a subsidiary of one of the nation’s largest insurance brokers, McGriff, that employs clinically-based lifestyle and behavior change programs led by registered nurses who provide health risk assessments, help employees navigate wellness offerings, and drive individual accountability of health through personalized coaching to help employers get control over their healthcare costs.

Peak Health is a recognized behavioral change and nurse coaching leader in the industry. Our company was founded in 1989 by two nurse practitioners who wanted to improve employee health behaviors. With over 35 years of results and impact, touching the lives of 100,000+ participants with clinical programming, check out this case study that highlights our proven results to understand why we do what we do!

ADDITIONAL INFORMATION (all positions): **Company website: https://peakhealthservices.net/

ESSENTIAL DUTIES

The following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

The purpose of this position is to support the Peak Health business operations focused on all technical operations.

Drive ongoing development efforts for Peak Health portals, applications, mobile apps, and communications by liaising with IT support teams within McGriff/MMA and external teams.

Guide outsourced teams in developing weekly, monthly, and annual reports, including dashboards.

Lead all Peak Health technology improvement projects.

Liaison with IT support teams to represent Peak Health needs on infrastructure projects.

Manage outsourced IT projects to budget.

Ensure monthly reports are completed to support client payroll / incentive payouts.

IT maintenance duties

Perform daily and weekly imports, exports, and other daily tasks for the Business Operations Team.

Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.

Research computer, network and other electronic office equipment hardware/software.

Coordinate with McGriff and vendors to troubleshoot IT equipment problems, arrange for repairs and maintenance of IT equipment, and order new IT equipment as approved and needed.

Submit and maintain tickets through the Service Now system for McGriff / MMA Support as needed to support Business Operations.

Work with external operational support teams to set-up and install computer hardware and software including laptops, printers, and related peripherals such as headsets and MIFI devices.  Apply any necessary shortcuts and installation of programs for the laptops and Citrix desktops.

Support duties

Coordinate internal staff training and set up of technologies such as AI and chatbots in order to assist customers with basic login, password and website navigation issues.

Coordinate with the nurses to be sure they maintain their assigned equipment, providing troubleshooting and problem resolution as needed.

Be the liaison between Peak Health and external operational support teams to guide troubleshooting of software and hardware issues for Office staff and nurses and to train users on computer hardware/software and other electronic office equipment.

Coordinate / direct nurse orientations as related to electronic equipment usage and IT.

Work with Data Transmission Team to submit new requests/change requests for automated file exchanges.  Help maintain GoAnywhere MFT for all file transfers in and out.

Support Risk Management and review requests on the Business side as requested by Enterprise Technology related to the Peak Health applications.

Maintain and program new email templates used for customer communications

Run and Maintain the FMS Emailer Application

Work with the Director of Business Operations to implement a robust reporting system such as Power BI.  Provide support and build reporting dashboards as requested.

Perform software development tasks such as updates to forms, queries, reports as approved by the Director of Business Operations.

Assume additional duties at direction of the Managing Director of Peak Health.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree or equivalent education and related training

Five to ten years’ experience or relevant industry experience

Technical / development experience with Microsoft Access, SQL Server, and .net

Strong grammar skills required – both oral and written

Problem solving skills

Strong organizational skills with ability to multi-task and follow through on outstanding issues.

Strong computer skills with proficient use of MS Word, MS Outlook, Internet Explorer and managing files/folders through Windows Explorer.

Excellent interpersonal skills with ability to communicate effectively both orally and in writing.  Must be able to put clients at ease and explain wellness program guidelines and expectations.

Other Requirements

Must be flexible to function in a work environment where workload and schedules may change to meet the needs of the office.

Lifting: Able to lift up to 50 pounds.

Sitting: Frequently (25% - 50% of the time)

Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business needs.

Travel: Minimal and up to 10%.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid Work

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

To view additional career opportunities, visit http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://twitter.com/marsh_mmahttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAEHB

#MMAMCG