**Job Summary** Join our dynamic team as a Product Information and Master Data Management Specialist where you will play a crucial role in enhancing customer service and optimizing supply chain processes. With a focus on retail order management you will contribute to the seamless integration of data across platforms ensuring accuracy and efficiency in operations. This hybrid role offers rotational shifts providing flexibility and exposure to various aspects of the business. **Responsibilities** + Collaborate with cross-functional teams to gather and analyze product information for accurate data management. + Implement data governance strategies to ensure consistency and reliability of master data across systems. + Support the integration of customer service processes with supply chain operations to enhance service delivery. + Monitor and optimize order management workflows to improve efficiency and customer satisfaction. + Utilize analytical tools to identify trends and opportunities for process improvement in retail operations. + Assist in the development and maintenance of data quality standards to ensure high-quality information management. + Provide technical support for data-related issues ensuring timely resolution and minimal disruption to operations. + Coordinate with stakeholders to align data management practices with business objectives and regulatory requirements. + Contribute to the design and implementation of data management solutions that support business growth and innovation. + Facilitate training sessions for team members on best practices in product information and master data management. + Develop reports and dashboards to visualize data insights and support decision-making processes. + Engage in continuous learning to stay updated on industry trends and emerging technologies in data management. + Ensure compliance with data privacy and security policies to protect sensitive information. **Qualifications** + Demonstrate proficiency in customer service techniques and tools to enhance client interactions. + Exhibit knowledge of supply chain analytics and retail order management processes for effective operations. + Possess strong analytical skills to interpret data and drive actionable insights for business improvement. + Show familiarity with data governance principles and practices to maintain data integrity. + Display effective communication skills to collaborate with diverse teams and stakeholders. + Have a keen attention to detail to ensure accuracy in data management and reporting. + Demonstrate adaptability to work in rotational shifts and hybrid work environments. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.