**Job Summary** Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in Advanced Excel and English communication to enhance customer experiences. With a focus on the online and hi-tech domains you will play a crucial role in resolving customer inquiries efficiently. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges. **Responsibilities** + Provide exceptional customer support across multiple channels ensuring timely and accurate resolution of inquiries. + Utilize Advanced Excel skills to analyze and interpret data contributing to informed decision-making processes. + Communicate effectively in English to address customer concerns and provide clear concise solutions. + Collaborate with cross-functional teams to enhance service delivery and improve customer satisfaction. + Monitor and manage helpdesk tickets prioritizing tasks to meet service level agreements. + Identify trends and patterns in customer inquiries offering insights for process improvements. + Maintain up-to-date knowledge of online and hi-tech industry developments to better assist customers. + Implement best practices in customer service ensuring a seamless and positive experience. + Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs. + Contribute to team meetings and discussions sharing insights and suggestions for service enhancements. + Support the development of helpdesk resources and documentation to streamline operations. + Engage in continuous learning opportunities to stay current with industry trends and technologies. + Foster a positive and collaborative work environment promoting teamwork and mutual support. **Qualifications** + Demonstrate proficiency in Advanced Excel with the ability to analyze complex datasets. + Exhibit strong English communication skills both verbal and written to effectively interact with customers. + Possess experience in the online and hi-tech domains understanding industry-specific challenges. + Show adaptability to rotational shifts maintaining high performance across varying schedules. + Display a customer-centric mindset prioritizing customer satisfaction in all interactions. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.