Job Description: - **Process Executive:** Domain: ITES/BPO, KPO Designation: Process Executive - Voice Educational Background: Minimum Technical Graduate (Btech, BSC IT, - BSC Com Sci, MCA, Etc.) **PE Experience** : 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills Shifts: Rotational/ Flexibility to work in night shift Work location: Gurgaon - permanent work from office Shift: 24*7 ****Digital Marketing Certification: Required if Fresher • Excellent communication skills (written and verbal) • Ability to communicate correctly and clearly with all customers • Excellent documentation skills • Good comprehension skills ability to clearly understand and state the issues customers present • Ability to concentrate follow customers issues without distraction to resolution • Good composition skills ability to compose a grammatically correct, concise, and accurate written response • Work successfully in a team environment as well as independently • Ability to use a desktop computer system • Familiarity with Windows, Microsoft Office & Browsing Internet resources • Excellent typing skills • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment • Demonstrates ownership to resolve challenging customer issues, escalating when necessary • Flexible with the working schedule • Ability to work overtime as required by business • Ability to approach problems logically and rationally • Action oriented and self-disciplined • Organized and detail-oriented • Resolving Technical complex queries, • escalation channel to drive solution of B2B queries, • detect and track App defects and inconsistencies, • drive continuous improvement through root cause identification and defect elimination Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.