**Job Summary** We are seeking a proactive Customer Service Professional with 0 to 2 years of experience to join our team. The role involves providing exceptional service to our clients ensuring their needs are met efficiently. The ideal candidate will have strong communication skills in English and a background in customer service with a preference for experience in retail logistics. This hybrid role offers rotational shifts providing flexibility and a dynamic work environment. **Responsibilities** + Provide outstanding customer service by addressing client inquiries and resolving issues promptly. + Collaborate with team members to ensure seamless service delivery and client satisfaction. + Utilize technical skills to manage customer interactions effectively and maintain accurate records. + Communicate clearly and professionally with clients in English both verbally and in writing. + Adapt to rotational shifts ensuring availability to meet client needs at various times. + Support the logistics team by coordinating with inbound and outbound retail operations. + Analyze customer feedback to identify areas for improvement and implement solutions. + Maintain a thorough understanding of company products and services to assist clients effectively. + Contribute to the development of customer service strategies that enhance client experiences. + Assist in training new team members on customer service protocols and best practices. + Monitor service metrics to ensure compliance with company standards and objectives. + Engage with clients proactively to build strong relationships and foster loyalty. + Report on customer service activities and outcomes to management regularly. **Qualifications** + Demonstrate proficiency in English language skills both written and spoken. + Possess a solid foundation in customer service principles and practices. + Exhibit familiarity with retail logistics including inbound and outbound operations. + Show adaptability to work in a hybrid model with rotational shifts. + Display excellent problem-solving skills and attention to detail. + Have the ability to work collaboratively in a team-oriented environment. + Bring a customer-focused mindset with a commitment to continuous improvement. **Certifications Required** Customer Service Excellence Certification or equivalent. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.