Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer- Order Management

In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.

Responsibilities

Identify and resolve Customer/Client Queries and build strategy to drive desired goal

Provide RCA’s and Controls for any miss in the defined process.

Identify issues attributing to account delinquency and discuss them with management

End to end knowledge of OTC and it’s relation with Order Management

Ability to think strategically and take appropriate decisions

Ability to build customer relationship and drive confidence.

Ability to identify important factors associated with Orders.

Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.

Qualifications we seek in you

Minimum qualifications

Any Graduate

The ideal candidate for this position should have a rich Experience within depth end to end knowledge of Order to Cash Process.

Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy).

Experience in Order Management process and should have knowledge of its upstream and downstream.

Knowledge of different type of Orders request.

Candidate must have knowledge of “Pair partner function”.

Candidate must have a Good typing speed

Should have good communication skills

Preferred qualifications

In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.