Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer - Accounts Receivables – Collections/Disputes and Credit Management Process

In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Collections/Disputes and credit management operations while meeting the agreed service levels. In this role, you are required to coordinate and collaborate with various SHI Finance stakeholders and SHI Customers to resolve any outstanding invoice related issues to enable payment on time

Responsibilities
• Based on the established Collections Strategy, you are required to follow up and collect on past due invoices for assigned set of SHI Customer accounts, send statement of account, email invoices copies, request back up support and resolve disputes on account.
• Follow up on customer disputes, customer queries and analyse disputes.
• Working between departments to get a resolution and communicate effectively with customers
• Research partial payments, invalid deductions, unallocated cash and open credit memos on customer accounts
• Perform account reconciliations to ensure payments and credit memos are applied to the correct invoices and work with Cash Applications to rectify any errors in postings
• Deliver quality customer service by researching and responding to all internal external partners inquiries within the agreed threshold
• Participate in portfolio reviews, share with managers the current updates on assigned portfolio to track the progress on aged debt, disputes, unallocated cash and credit memos, any bottlenecks, help needed and participate in the regular governance agreed with SHI.
• Ensure meeting the past due, collections targets assigned as per the portfolio
• Respond to escalations, coordinate with manager for next level escalation through proper documentation and necessary back ups
• Provide support on any specific reporting activities within or towards the month end
• Assist Sales team with the queries/tickets raised on ServiceNow and SharePoint related to credit holds, customer modifications, invoice, payment queries, unallocated cash, credit memos, refunds, credit and rebill, etc.
• For credit enhancement/hold related requests, do proper due diligence in line with the agreed and established process and present findings to the management to take appropriate action.
• Support at the month end on invoice status including but not limited to invoice consolidation, running reports for the flagged customers.
• Should be able to conduct credit assessments for new account requests as well for existing customer and update AX
• Review the orders on hold, identify the reason, work towards it and communicate to sales and customers with reasons clarify what mean by orders on hold? Team must update the sales customer for the orders which are on hold due to non payment of invoices/ Insufficient credit limit
• Perform credit check for existing customers using tools that may include but not limited to DB, online research, financial statement review, etc. and inform Sales if customer is eligible for credit raise or not

Qualifications we seek in you
Minimum Qualifications
• Bachelor’s degree in commerce or equivalent
• Relevant Prior work experience
• You are required to work in US time zone
• ERP experience of Microsoft AX, Oracle, Salesforce, SAP
• Experience with AR System of Engagement (SOE) such as Blackline, High Radius, Get Paid.
• Proficiency in using MS office applications such as Word, Excel, PowerPoint.
• Excellent written and verbal communication skills
• Ability to learn fast, absorb knowledge and apply newly learned information
• Ability to work effectively within all levels of an organization, both internally and externally
• Ability to work both individually and in a team environment
• Ability to think creatively and find solutions to issues
• Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy
• Ability to self-manage, take the initiative and escalate to the supervisors as needed
• Effective follow up skills to maintain a healthy relationship

Preferred Qualifications/ Skills
• Working with US based clients is mandatory.
• Familiarity with computer products and programs are desirable for this position
• Flexible in working late hours, especially during month/quarter end or as per business discretion.
• Experience in IT distribution/hardware/software industry will be an advantage
• ERP experience of Microsoft AX preferred
• Experience with ServiceNow, Salesforce

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.