Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of OTC Cash Applications – Process Developer.

This position’s primary function is the accurate application of cash remittance either in paper, wire, or EFT (Electronic Funds Transmission) format to the customer receivable accounts. This representative will also audit the auto cash application process within the SAP. Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements.

Responsibilities

· Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours for both domestic and export customers.
· Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied within 24 hours of receipt.
· Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created).
· Understand the negative impact to AMPS and data integrity issues if cash applied automatically is not audited. Also results in erroneous cash discounts and negative impact to cash flow.
· Application of cash for business region
· Identification of “unknown” cash receipts and accurate application to appropriate receivable.
· Accountable for cash application compliance with Sarbanes Oxley.
· Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.
· Clear understanding of SAP Account Receivables and basic accounting principles with an understanding of our impact on Customer Development/AMPS.
· Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.
· Application of checks remittance to customers’ accounts under tight deadlines. Remain current on the workload and redistribute assigned work if necessary.
· Must be willing to work overtime during peak periods, month end, and year end.
· Ability to deal with difficult internal and external customer situations requiring tact and professionalism
· Ability to analyze and problem solve
· Accurate interpretation of vague remittance documentation
· Ability to deal with system issues and missing bank files
· Time management ensuring all time targets met
· Identify process improvements to improve customer behavior, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team.

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor or Graduate degree
• Relevant years of experience in Order to Cash
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Must be self-reliant, resourceful, and proactive in approaching tasks.
• Strong analytical skills and ability to work with complex data.
• Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ Skills
• Exposure to (SAP / Oracle / Salesforce / TPM)
o Experience in Trade or Non-Trade deductions for Trade Management, OR
o Order Entry or Fulfilment experience for Order Management, OR
o Contract review Entry experience for Contract Management, OR
• Knowledge of all Order-to-cash processes in the CPG or retail industry.
• Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
• Strong interpersonal skills, with the ability to work in a team environment.
• Ability to multi-task and prioritize items with specific time constraints.
• Client-focused mindset with proven ability to respond quickly to internal and external client requests.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.