Job Description SummaryThe Sales Specialist is the Clinical & Technical Sales expert for Service Sales and Accessories and is expected to differentiate these offerings conveying compelling value propositions. This role will establish & develop strong relationships with departmental, clinical and technical decision makers in their assigned accounts and provide ongoing account support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionEssential Responsibilities

Grow Service Contract, non- Contract, Spare Parts and Accessories revenue within defined territory 

Achievement of the Quarterly & Annual Operating Plan in terms of financial performance and qualitative objectives 

Customer contact for all inquiries relating to Service Contracts, out of contract, spare parts, technical training & clinical trials where appropriate

To work closely with Line Manager, Field Engineers, Sales Account Managers, Equipment Sales Specialists & Product Managers 

 

 Product Clinical and Technical Expertise

Establish and maintain up to date advanced product/solution expertise & capacity to explain & demo a specific technology in terms which are relevant and beneficial to customers to gain a clinical and commercial advantage 

Responsible for all clinical & technical aspects of the sales process (wing to wing) from inquiry to installation sign off 

Own & develop the contract landscape on territory ensuring ongoing customer satisfaction and renewals 

Partner with Biomedical customers to drive out of contract sales and explore new customized product offerings to customer requirements. 

Own product issue resolution in terms of customer satisfaction 

Build and maintain an in-depth knowledge of competitor product/offerings, USP’s and sales arguments. 

Develop & use a deep clinical & technical expertise to differentiate our solutions 

Understand the customers changing clinical, technical & operational issues & needs and position GE solutions accordingly (Service & Accessories) 

Understand and leverage ‘total cost of ownership’ detail & clinical papers to gain competitive advantage/enhance relationships and drive growth 

 

 Sales Expertise 

Establish & develop strong relationship with departmental technical & clinical decision makers in their assigned accounts and provide on-going account support, partnership & intimacy 

Work in partnership with the regional Sales team to create viable product configurations which meet customer needs effectively & efficiently. Develop the commercial strength of our solutions by combining the strengths of our technical & product offerings 

Differentiate our products during the sales process, effectively using GE resources and product promotional materials & clinical papers to actively support the customer through their decision-making process towards a successful outcome for GEHC. 

 

 Product Evaluation (Trial) Management 

Own and manage “Wing-to-Wing” clinical & technical product evaluations

Support in the development and presentation of total solution proposals and respond to customers clinical/technical questions 

Deliver and own post sales clinical training along with documented training records

 

Relationship Management

Establish & maintain strong clinical & technical relationships with customer decision makers and influencers and provide ongoing installed base support, growing customer satisfaction and brand loyalty through regular visits/interaction 

Identify, develop and manage strategic customers/KOL relationships 

Establish strong relationships & work closely with GE staff to ensure ongoing customer intimacy & sales opportunities are maximized.

 

Qualifications

Experience in EBME, Medical Engineering, a Clinical or equivalent environment, medical, healthcare or technical field (e.g. Biomedical Engineering). Medical Sales in other clinical areas. 

Excellent product & sector knowledge 

Strong product demonstration experience in a complex sales environment involving multiple decisionmakers/influencers 

Proven Customer acumen and relationship building skills in a healthcare environment 

Ability to energize, develop & build rapport at all levels within an organisation 

Demonstrate horizontal teamwork 

Ability to analyse complex customer data & develop & communicate clinically and technically sound sales solutions. 

Strong written, verbal communication & clear-thinking skills with the ability to synthesize complex issues into simple messages 

Excellent interpersonal, teaching and presentation skills 

Solid process orientation, demonstrated resource management and allocation experience, and the ability to perform multiple tasks simultaneously 

Good understanding of general business acumen in the healthcare market 

Understanding and demonstration of core/fundamental sales skills 

Ability to interface with both internal team members and external customers as part of solutions based sales approach 

Proficient PC user (Excel/Word/PowerPoint & other IT tools, etc) 

Enthusiastic with a positive can-do attitude

Able to work individually and as part of a remote team (vertically & horizontal)

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No