Job Description

Salary: £24,364.08 (Tier 1 scale of the PCA banding)

Location:  Willows Veterinary Centre

Job Type: Full Time Position

Hours: 38 hours averaged per week – 1:6 weekend shifts including bank holidays

Your role and responsibilities 

The successful applicant will work as part of the Clinical Support Team to provide consistently high standards of patient care while ensuring practice standards are maintained to a high quality.

This position offers an opportunity to gain experience in a pharmaceutical-focused role, supporting inpatient and outpatient medication dispensing, inventory control, and clinical stockroom management. While prior experience in a veterinary setting, pharmacy, or a reception/dispensing role would be ideal, it is not essential. A background in a fast-paced work environment and strong communication skills are highly desirable, as the role requires close teamwork and occasional client interaction (approximately 40% of the role).

You will be supported through full training and induction. Animal-related qualifications or an SQP qualification are beneficial but not required.

This is a fantastic opportunity for someone looking to build a career in clinical support within a well-established hospital known for its excellence, sustainability, and strong team culture.

As part of the team, you will be working alongside:

4 Pharmacy Patient Care Assistants

1 Stock Controller

1 Lead RVN

1 Team Leader RVN

Additional team benefits include a treat day every month provided by the senior leadership team.

Key duties and responsibilities may include:

Dispensing medications for consultations, inpatients, and discharges as per veterinary surgeon instructions, following RCVS guidelines

Daily stock checks of medications and consumables, placing orders accordingly

Accepting deliveries, checking orders, and organising storage in accordance with manufacturer requirements

Liaising with veterinary surgeons to support medication and consumable queries

Supporting stock takes throughout the year

Preparing medications to be dispensed for patients

Placing orders with suppliers for medications and consumables in accordance with legislation

Implementing appropriate infection control measures throughout the hospital, including regular cleaning schedules

Participating in cleaning and maintenance of patient and clinical areas

This is a client-facing role to a degree, including telephone communications with clients

Supporting reception where necessary

Contributing to team discussions and initiatives

Welcoming and supporting visiting professionals, students, and work placements

Access to public transport is beneficial for applicants

This is a great opportunity for an individual wishing to start or further their career in clinical support. Many of our Patient Care Assistants have gone on to have successful careers in veterinary nursing. Full support and training will be provided.

Benefits 

5 weeks holiday plus bank holidays and Birthday Leave

External CPD funded

Extensive free online Linnaeus CPD programme

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness programme including:

Employee assistance programme

Eyecare voucher scheme

Free annual flu jab

Cycle to work scheme

Recruitment referral reward scheme

About us

Willows Veterinary Centre and Referral Service is one of the leading small animal referral centres in the world, delivering the highest possible standard of pet healthcare for over 30 years.

Our vision is to provide an unrivalled clinical, patient, client and team experience that is recognised for excellence across the world. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment — all working together to make a better world for pets.

Willows is widely known for the delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, emergency and critical care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.

In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.