**UPMC Cole is hiring a full-time PC Consultant working Monday- Friday 8:00 a.m. to 4:30 p.m. This will be a fully on-site position.** **Overview:** UPMC Cole is seeking a dedicated and skilled PC Consultant to join our team. As a PC Consultant, you will provide day-to-day support for end-user computing devices within the UPMC community. This role involves troubleshooting hardware, applications, and data communications to ensure seamless operations. You will support UPMC Cole and surrounding area. **Key Responsibilities:** + **Ticket Management:** Complete assigned tickets and tasks daily, ensuring timely resolution. + **On-Call Rotation:** Participate in the Desktop Support On-Call rotation to provide support during off-hours. + **Multi-Location Coverage:** Cover multiple locations as needed based on operational requirements. + **Technical Mentorship:** Actively engage in mentorship opportunities with intermediate and senior team members. + **Client Service:** Provide exceptional service to ISD clients, patients, families, and visitors while maintaining the integrity and confidentiality of all data. + **Relocation Assistance:** Assist in relocating standard desktop computers and devices within the UPMC end-user community. + **Second-Level Support:** Offer second-level support for escalated problem requests from the ISD Help Desk, coordinating with UPMC personnel and vendors to resolve issues. + **Documentation:** Report back to the ISD Help Desk and end users regarding problem status until resolved. Document request status and resolution activities as directed. + **Project Management:** Update all project management and time tracking tools accordingly. + **Communication:** Demonstrate clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects. + **Team Collaboration:** Embrace a team-first approach, working collaboratively and offering feedback to complete individual and group efforts. + **Adaptability:** Show flexibility to change by adapting approach when necessary. + **Continuous Learning:** Engage in self-study, training, and partnering with senior team members to stay up to date with industry and organizational trends. Seek feedback for development and incorporate it effectively into work and behaviors. + **Other Duties:** Perform other duties as assigned in accordance with system-wide competencies and behaviors. **Why Join UPMC Cole?** At UPMC Cole, we are committed to providing a supportive and collaborative work environment. We value continuous learning and professional development, ensuring our team members are equipped with the skills and knowledge to excel in their roles. Join us and be part of a community dedicated to making a difference. + Exceptional Communication Skills: Demonstrated ability to convey information clearly and effectively, both verbally and in writing. This includes the capacity to articulate technical concepts to non-technical users and collaborate with team members. + Outstanding Customer Service: Proven track record of delivering excellent customer service, with the ability to interact professionally and empathetically with the public. This includes handling inquiries, resolving issues, and maintaining a positive demeanor. + Self-Reliance and Team Collaboration: Ability to work independently and autonomously, managing tasks and responsibilities without constant supervision. Equally important is the ability to thrive in a team environment, contributing to group efforts and supporting colleagues. + Adaptability and Flexibility: Willingness to meet on-call requirements and adjust to changing circumstances. This includes being available for support during off-hours and adapting to varying operational needs. + Desktop Support Expertise: Familiarity with desktop support and desktop support practices through education or practical experience. Ability to perform basic/standard IT procedures and protocols, relying on a buddy system or coach to demonstrate applied skills and guide non-routine actions. + Physical Capability: Ability to lift up to 50 pounds and walk up and down hills to reach various end-user sites at UPMC facilities. + Availability: Must be willing and able to report for work at various UPMC facilities and provide 24/7 coverage for on-call support rotations. Licensure, Certifications, and Clearances: + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**