UPMC Cole is hiring a full-time PC Consultant working Monday- Friday 8:00 a.m. to 4:30 p.m.  This will be a fully on-site position. 

Overview: UPMC Cole is seeking a dedicated and skilled PC Consultant to join our team. As a PC Consultant, you will provide day-to-day support for end-user computing devices within the UPMC community. This role involves troubleshooting hardware, applications, and data communications to ensure seamless operations.  You will support UPMC Cole and surrounding area. 

Key Responsibilities:

Ticket Management: Complete assigned tickets and tasks daily, ensuring timely resolution. On-Call Rotation: Participate in the Desktop Support On-Call rotation to provide support during off-hours. Multi-Location Coverage: Cover multiple locations as needed based on operational requirements. Technical Mentorship: Actively engage in mentorship opportunities with intermediate and senior team members. Client Service: Provide exceptional service to ISD clients, patients, families, and visitors while maintaining the integrity and confidentiality of all data. Relocation Assistance: Assist in relocating standard desktop computers and devices within the UPMC end-user community. Second-Level Support: Offer second-level support for escalated problem requests from the ISD Help Desk, coordinating with UPMC personnel and vendors to resolve issues. Documentation: Report back to the ISD Help Desk and end users regarding problem status until resolved. Document request status and resolution activities as directed. Project Management: Update all project management and time tracking tools accordingly. Communication: Demonstrate clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects. Team Collaboration: Embrace a team-first approach, working collaboratively and offering feedback to complete individual and group efforts. Adaptability: Show flexibility to change by adapting approach when necessary. Continuous Learning: Engage in self-study, training, and partnering with senior team members to stay up to date with industry and organizational trends. Seek feedback for development and incorporate it effectively into work and behaviors. Other Duties: Perform other duties as assigned in accordance with system-wide competencies and behaviors.

Why Join UPMC Cole? At UPMC Cole, we are committed to providing a supportive and collaborative work environment. We value continuous learning and professional development, ensuring our team members are equipped with the skills and knowledge to excel in their roles. Join us and be part of a community dedicated to making a difference.