ESSENTIAL JOB FUNCTIONS:

. Answer all calls promptly, following brand standards.

. Accept messages and confirm with guest prior to delivering for accuracy.

. Receive and in-put wake-up call information for guests.

. Accept guest maintenance requests and relay to the engineering department.

. Answer basic hotel and area questions for guests.

MINIMUM QUALIFICATIONS:

. Position requires flexibility of availability.

. Proficiency in Micro Soft Office required.

. Must be able to lift and transport up to 30 lbs.

. Position requires extended periods of sitting.

ADDITIONAL QUALIFICATIONS:

. Experience in previous use of multiline phone system preferred.

. Previous experience as a call monitor or operator a plus.