The Opportunity:
The Payroll Support & Garnishment Specialist plays a crucial role in ensuring the smooth operation of payroll processes, maintaining compliance with legal requirements, and enhancing the overall employee experience. This role involves handling garnishments, providing customer service, managing payroll print operations, and offering administrative support. The specialist will work closely with various departments to resolve issues, track inquiries, and contribute to special projects, thereby ensuring the accuracy and efficiency of payroll operations.
This role will be located at 3950 Shackleford Rd Duluth, GA, and is required to be in the office a minimum of 3 days a week.
How you will impact Smurfit Westrock:
Maintain garnishments within ADP Smart Compliance, log and track garnishment refunds, handle garnishment mail, resolve escalation items, reconcile garnishment wires and invoices, process garnishment checks, and work closely with Legal to resolve issues. Accurately and timely monitor, track, answer, and appropriately file/assign inquiries (email, phone calls, cases). Work closely with Ricoh partners to ensure accurate and timely payroll package preparation, maintain correct delivery methods based on location, compile and send out tracking information, resolve delivery issues, and monitor off-cycles. Sort and process VOEs according to type, collaborating closely with partners and external systems for timely processing. Process and load unclaimed property letters to the database. Manage and disburse all physical mail, including returned live checks, VOEs, tax mail, garnishment mail, and employee checks sent for overpayments. Assist with related special projects and assignments as required. Gather and share feedback around areas of opportunity and contribute towards resolution measures.What you need to succeed:
High school diploma required; bachelor’s degree preferred. 5+ years of customer service and/or HR employee-facing experience, 5+ years of administrative/clerical experience, and 3+ years of experience working in a large payroll department with an emphasis on payroll garnishments. Strong verbal and written communications and proven ability to build and maintain strong relationshipsStrong attention to detail, problem-solving, critical thinking and analytical skillsAbility to work under tight deadlines and handle multiple, detailed tasksAbility to handle sensitive information with the highest degree of integrity and confidentialityProficiency in collaborating effectively with employees at all levelsMust be flexible to respond quickly and positively to shifting demands and opportunitiesDrive and initiative to go above and beyond to achieve goals, while collaborating in a team environmentAdvanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel) other HR Systems (PeopleSoft, preferred)Perform other duties as assigned.Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.