Overall objective of the Role

Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.

Main Responsibilities

Key responsibilities:

Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasksIndependently manage social insurance related documents and data entryMonitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholdsAbility to utilize the hrX suite of tools as it relates to payroll processing and all associated activitiesBe able to understand and interpret a payslipBe able to understand and follow the payroll calendarIdentify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunitiesAbility to recognize and deal appropriately with sensitive and confidential informationProduce and understand standard and client specific payroll reports including statutory year end reporting needsReview and validate data for accuracy and completeness and initiates corrections per the defined standardsAnswer payroll related questions and requestsSupport and execute SOC1 ControlsMaintain and apply defined work instructions (DWIs)Perform Transactions with Third partiesProvide clear knowledge transfers to peersSupport the Root Cause Analysis (RCA) processSupport and manage system maintenance testingSupport technical issue coordination and resolutionMaintains current knowledge of legislation requirements; system updates, changes and overall payroll proceduresParticipates in projects and activities as needed and assigned

Key Criteria to monitor performance

 Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsDemonstrate professionalism and act responsibly

Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlookSolve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvementTake Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunitiesBe Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA prioritiesBe Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

IV. REQUIRED EXPERIENCE

Professional /

Job Experience

Strong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated with a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.Social insurance specialist certificate

Desirable

Experience working with HR and payroll dataSAP payroll module

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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