Job Description

Act as subject matter expert and execute assigned deliverables for clients.

Monitor the workload across aligned payroll operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed

Provide case management oversight and adherence to turn-around times

Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary

Conduct applicable risk-based auditing to ensure consistent and accurate results

Ensure appropriate evidence is provided/documented for SOC Control tasks

Drive overall quality control as well as support and identify opportunity for process optimization and automation

Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)

Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects

Coordinate testing and develop complex reports

Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).

Adhere to Operating System guidelines and supporting POV and industry best practices

Own initial day- to- day client escalations, Communicate escalations to the appropriate resource, for awareness and management of further escalation

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

55,800 USD

Maximum :

88,500 USD

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.